McCullough Kubota is an extension of McCullough Implement - a reputable farm-equipment dealer with 3 additional locations in northern Illinois and Indiana. We provide Sales, Service, and Parts for construction, agriculture and all the way down to lawn care equipment that allows our customers to keep their yards looking their best all season long. McCullough Implement has been serving the agriculture community since 1940 with plans to keep growing to provide bigger and better service to our customers.

We are currently seeking a highly motivated, dependable, and experienced Service Writer to join our Gurnee, IL team.

JOIN OUR TEAM & LET US POWER UP YOUR CAREER!

SUMMARY/OBJECTIVE:

A Service Writer provides support to the Service Management team with the main objective being to assist customers with their service needs, create service tickets, assist in scheduling shop and field repairs, and complete daily shop operations. A successful Service Writer will satisfy all customer’s needs and perform the following duties in a way that directly reflects McCullough's mission to provide quality products/services at a fair price to afford a reasonable return on assets.

ESSENTIAL DUTIES/RESPONSIBILITES:

• Interact with customers regarding all their service needs. Actively listen to their needs and questions, identify the issue, and recommend the appropriate solution.
• Keep customers informed of additional repairs and/or maintenance and cost.
• Filing warranties
• Create work orders with detailed information to ensure that the correct repairs and/or maintenance are performed on the appropriate equipment.
• Review and distribute repair orders to the service technicians.
• Assist in revolving work performance or billing inquiries as requested.
• Keep Store Manager informed on all special parts orders, shortages, and malfunctions.
• Acquire and maintain knowledge of all products and services that are offered through your local dealership.
• Maintain knowledge and follow all safety procedures put into practice by the company, the vendor, or government.
• Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence.

BENEFITS OF JOINING THE MCCULLOUGH IMPLEMENT FAMILY:

• Competitive wages
• Affordable benefits package
• Vacation and sick time
• 401K

Qualifications

EDUCATION/EXPERIENCE:

• High School diploma or equivalent.
• 3 years of experience in Automotive or Heavy-equipment dealer.
• Must have experience in a Service garage.
• Experience working in a fast-paced work environment.
• Comprehensive experience with Outlook, Microsoft Word & Excel, internet navigation and computer software and data bases.
• Familiar with small and large Agriculture equipment preferred.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong and effortless personable skills.
• Willingness to learn and grow within this position.
• Open and flexible to performing various job tasks.
• First-rate time management and self-motivation.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.

• Ability to move around the dealership building and grounds without assistance.
• Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, crawl, walk, push, pull, or climb.
• Ability to climb in, out of, and under equipment.
• Ability to operate all vehicles and equipment safely to prevent injury to self or others.
• Lift 10 pounds regularly, lift up-to 25 pounds frequently and occasionally lift 65 pounds.
• Possess a visual acuity that will allow you to see small cracks, holes, and parts.
• Ability to work in a non-climate-controlled environment or outside in inclement weather.

Pay: Salary plus commission

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Life insurance

Day range:

• Weekends as needed

Shift:

• Day shift

License/Certification:

• Driver's License (Preferred)

Work Location: In person