McCoy Construction & Forestry is YOUR John Deere Construction and Forestry equipment dealer. Our unmatched dedication to customer service is further strengthened by our parent company, McCoy Group. Headquartered in Dubuque, IA, and family-owned and operated.

The Product Support Technology Representative (PSTR) will leverage different technologies to help drive customer satisfaction through proactive support and ongoing maintenance, service, and parts needs. The Product Support Technology Representative will promote the McCoy Construction & Forestry product support business to help increase customer satisfaction and to drive business profitability.

Duties and Responsibilities:

• External (Customer Focused) support position
• Provide JDLink™ customer training on new and applicable equipment
• Proactively monitor expiring JDLink™ subscriptions and promote renewals
• Provide follow up customer call and/or reports highlighting key equipment performance measures to demonstrate the value of JDLink™ and to help improve machine performance and customer productivity/profitability
• Complete Machine Optimizations with the customer on new John Deere equipment sales
• Support set up and training of TimberNavi™, Timbermatic™ Maps, and TimberManager™ Technology Solutions
• Make field related purpose-built customer calls to follow up on Product Support opportunities generated through telematics. Provide actionable leads for Parts and Service Department.
• Actively monitor, promote, and sell Preventative Maintenance Contracts (PM’s) and Extended Warranty
• Using the benefits of technology, strategically focus on traditional revenue opportunities in the areas of undercarriage, inspections, valve adjustments, and machine rebuilds
• Work closely with other MCF departments to enable MCF to maximize profitable revenue potential from not only the current established customer base, but from new target markets and customers to maximize MCF whole goods, parts and service business in a profitable manner

Benefits:

• Paid Time Off----80 Hours in the first year!
• Monday–Friday, flexible schedule (can vary)
• Overtime after 40 hours
• Medical, Dental, Vision, Short- and Long-Term Disability insurance
• 401K with employer match
• $50,000 company-paid Life Insurance policy
• Friendly work environment

Qualifications and Skills:

• 3 years construction and forestry experience required
• Degree in an Engineering/Technology/Marketing discipline or equivalent experience. (4 year University Degree 4 or equivalent)
• Demonstrated expert sales and marketing skills.
• Willingness to travel. (up to 50%)
• Knowledge of appropriate industry (Performs more complex functions, understands principles, may teach others.)
• Knowledge of products and services offered by the appropriate area of responsibility.
• Knowledge of products, customers, markets and competitors.
• Good interpersonal, negotiation and conflict resolution skills.

McCoy Group is an Affirmative Action/Equal Opportunity Employer. We encourage applications from qualified candidates who have military experience, are living with a disability.