Position Title: Community Manager
Employment Type: Full-Time, Exempt
Job Location: Arlington, VA

Sign-On Bonus: $5,000

At CRC Property Management, our people blend operational excellence and superior execution with a passion for delivering world-class customer service and exceeding expectations at every encounter. We are seeking a passionate and talented candidate to join our Ten at Clarendon team.

Position Overview:
The Community Manager position is ideal for a highly motivated, experienced property manager who can accurately define problems, determine the needs of a diverse community, establish plans of action, and drive operational success. This position is responsible for leading our high performing team, contributing energy and passion to our community, and bringing a spirit of innovation to create the best living experience for each of our residents.

Responsibilities:
Leadership: Oversees all day-to-day on-site operations of the community, to include management, marketing, maintenance, financial, and reporting, while meeting established short- and long-term financial and operational goals; provides leadership in developing the community’s brand and marketing strategy to meet stakeholder strategies at all levels to enhance the resident experience by generating a feeling of ‘home’; manages all community staff and establishes procedures to on-board, train, motivate, professionally develop, resolve conflict, and out-process employees; adheres to performance management guidelines by ensuring written quarterly and annual evaluations are completed within required standards; establishes a performance counseling program to reinforce positive behaviors, improves neutral performance, and identifies and coaches negative behaviors with associated improvement plans; conducts all activities and communications respectfully with all stakeholders in keeping with, and reinforcing among the staff, the Company’s core standards;

Management: Supervises the Assistant Property Manager and leasing team to ensure all leasing services are executed effectively; supports the team to allow for the timely leasing of homes, administration of waitlists, collection of rents, and review of all leases and related forms to maintain established company standards; supervises the Maintenance Technician(s) to ensure effective schedules are established for routine and emergency maintenance, change of occupancy activities, preventative maintenance, and capital expenditure projects; serves as the liaison between all stakeholders, vendors, and the project in accordance with Company policy;

Marketing: Assists in the development and implementation of the community’s marketing strategy to secure maximum occupancy; performs detailed competitive analysis for the direct market and submarket; records and reports weekly marketing survey to senior leadership; analyzes market data and approves rental rates in conjunction with senior leadership and pricing software; coordinates and monitors all promotional materials for community and reports any issues to the marketing department; ensures execution of all marketing initiatives by the onsite team; sets and communicate daily and weekly leasing goals;

Maintenance: Maintains a working knowledge of all maintenance programs and capital improvement projects; oversees execution of preventative maintenance programs and reports any property deficiencies to senior leadership; relays project information to community team and residents; oversees maintenance technicians and maintenance contractors for project completion and execution of all maintenance functions; provides weekly updates of maintenance performance to senior leadership;

Financial: Establishes procedures for accuracy and completeness inspections; maintains primary responsibility for all financial records for property transactions; leads the annual budgetary process for the project to forecast future operating expenditures; operates the project within the approved annual budget and submits exceptions to senior leadership as established; reviews all invoices prior to submission, approves contacts and certificates of insurance; complete routine audits as directed or requested by senior leadership on a weekly, quarterly, or annual basis;

Reporting: Completes monthly performance reports on-time in accordance with company guidelines in conjunction with multiple stakeholders; maintains accurate payroll records and enforces timely review and approval by employees;

Community: monitors resident satisfaction and retention through feedback on annual and touch point basis; ensures resident responses received are addressed in an appropriate manner; establishes a continuous risk management program for all aspects of operation that allow for inspections of the community on a recurring and frequent basis to maintain the highest standards for safety and curb appeal; reports any and all emergency situations to senior leadership and other applicable stakeholders and document critical information within appropriate timelines; ensures compliance with local, state, and federal laws, as well as any applicable regulations and military policies and procedures; works with all project vendors to uphold company standards and expectations;

In addition to the above, you will be expected to execute all other duties as assigned from time to time to ensure adequate property management operations are maintained.

Physical Requirements:
Must be able to sit and stand for extended periods of time; must be able to lift up to 25lbs (pounds) unassisted; and must be able to ascend and descend stairs.

Experience & Qualifications:
CRC Property Management seeks highly motivated team players who can learn quickly and grow with the organization. Our team takes pride in a culture of collaboration and teamwork. Throughout the hiring process, we look for candidates that demonstrate the following qualities: Bachelor’s degree is preferred; 3 years managing a Class A multi-family community; experience managing a luxury community is preferred; proficiency in Yardi property management software; intermediate level understanding of the Google productivity suite and Microsoft Office suite; strong intrapersonal and team-building skills; effective verbal and written communication skills.

About CRC Companies:
CRC Companies is an award-winning, national real estate developer with a diverse national portfolio that includes residential, retail, mixed-use, commercial, and land developments spanning more than 60 projects, 38,000 residential units, 10,000 acres of land, and 50 million SF of development. We are seeking passionate and talented candidates to join our property management team, where we see purpose beyond the built environment, creating value – and improving lives – through superior execution, innovative operations, and a passion for creating positive change in communities.

In addition, CRC Companies is proud to be an Equal Opportunity Employer and does not discriminate based on race, religion, gender, national origin, color, age, military service eligibility or veteran status, disability, sexual orientation, marital status or any other protected class. We encourage and support workplace diversity.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Property Management: 3 years (Required)
• Management: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person