• PC Builds
• Assist with ordering, building, tracking PCs for new hires or replacements as needed
• Manage any additional data transfer requirements for existing PC upgrades
• Coordinate with HR and PM to ensure known hardware and software is procured for employees
• Coordinate with SHI partners for ordering, tracking, and delivery of new PC’s and peripheral devices
• Regional resource for tickets escalated beyond Tier 2 helpdesk and end user troubleshooting.
• Identify, investigate, resolve, and follow-up on problems that cannot be resolved by level 1,2 or EUC support
• Raise awareness of trending issues to the Manager on next steps
• Follow established procedures or develop and document new solutions for issues discovered at the regional level
• Document all solutions in Guru knowledge base
• Reimage PCs for break/fix
• Asset management and procurement for regional IT hardware
• New PC Inventory
• Retired PC recycling/ donations / destruction or resell management
• Network gear delivery and return to STL
• Procure additional hardware for project conference rooms (displays, workstation equipment, etc.)
• Coordinate PC billing (to projects) with the Norpac Yard Manager
• Provide desk-side, telephone and remote computer support via Bomgar/Beyond Trust for the Norpac Region.
• Assist regional offices and project sites with;
• Cost (tracking for equipment and billing to the projects)
• Conference room AV support
• Mobile device set up (MS Authenticator)
• Identify, analyze, and track trending support issues.
• Proactively identify and participate in process improvement projects, or assist other IT teams as requested
• Opportunity for occasional jobsite and remote office travel around the Roseville/San Jose and San Francisco offices

• 1-3 years of help desk troubleshooting preferred
• Technical degree/certification (bachelor's not required but recommended).
• Desire to provide excellent customer service and a positive support experience for customers
• Self-motivated to continually learn and develop new skills. Willingness to strengthen technical skills through additional training.
• Values the team environment with a desire to work in conjunction with other IT team members to troubleshoot tier 2 issues and continuously improve

• Experience in desktop engineering/support and Windows operating systems
• Hands-on technical experience
• Ability to communicate effectively and efficiently with people at all levels in the organization, both inside and outside of technology
• Strong written and verbal communication skills
• Ability to work independently and meet delivery deadlines
• High level of professionalism

McCarthy Building Companies is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.

For Sacramento, CA locations only, the pay rate for this position is $60,000-75,000. This does not include possible bonus and other benefits which can impact total compensation. Compensation offered may vary based on work location, experience, qualifications, specialty, training, and market and business considerations, among other factors.