Job Details

Shifts: day

Location: West Sacramento, California

Salary: $22.00-$24.00/hr. DOE

Medical benefits-eligible first of the month following 28 days of employment. All other benefits-eligible first of the month following 90 days of employment.

Benefits:

401(k) with generous Company match

Dental insurance

Health insurance

Health Savings Account

Flexible Spending Account

Life insurance

Paid time off

Employee Referral Program

Vision insurance

Position Overview: The Customer Account Representative is responsible for coordinating the day-to-day shipping activities relating to the scheduling of trucks, receiving and releasing orders, and inventory management. In addition, this role is responsible for resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.

Language Skills: English proficiency required. Spanish is a plus.

Supervisory Responsibilities: None.

Amount of Travel Involved: None.

Essential Duties and Responsibilities:

• Follow all safety procedures and work as safe as possible at all times.
• Provide exceptional customer service via email or phone by anticipating and responding to customer requests, questions, or complaints.
• Complete necessary research, to solve customer issues.
• Successfully prioritize, track, monitor and follow up on outstanding items. Escalate to supervisor or manager as appropriate.
• Schedule pick-ups and deliveries for finished goods and materials.
• Resolve shipping or inventory variances.
• Research and authorize carrier detention charges.
• Work with I.T. to provide customers with feedback to improve reporting and efficiencies.
• Cross train on other Customer Account Representative customers and tasks.
• Run daily/monthly reports for customers relating to inventory levels, product shipments, production, adjustments, and products on hold.
• Look up, edit, release, and receive orders using various warehouse management systems.
• Participate in the resolution of customer issues with lift truck operators and Warehouse Leads and Supervisors.
• Prepare customer orders for the next day including but not limited to, manually entering non-EDI orders, editing, releasing and receiving orders in appropriate warehouse management systems.
• Complete month end duties including but not limited to, ensuring sales orders are closed, reconciling outstanding orders, cancelling orders that won’t ship, working with customers regarding cutoff times and posting in AS400 to ensure financials are properly closed at month end.
• Make decisions regarding cutting orders, substituting items, and delaying product pick up based on customer requirements.
• Track and report accessorial charges to warehouse management.
• Schedule and attend weekly customer meetings with Contract Sales team.
• Maintain a positive work atmosphere and interaction with customers, co-workers, and management.
• Work scheduled shift, weekends, and extended hours as required.
• Perform all other duties as assigned.
• Regular and punctual attendance.
• To perform this job successfully, must be able to perform each fundamental task listed above satisfactorily.

Experience for Success:

• Excellent written and verbal communication skills with the ability to communicate professionally with customers and co-workers.
• Proficient in Microsoft Excel, Word, Outlook, and Internet browsers.
• Knowledge of warehouse management systems.
• Ability to maintain confidentiality and relationships with customers.
• Have a strong work ethic and be able to work independently as well as work in a team.
• Must be a positive team player.
• Must possess strong customer service skills over the phone, via email and in-person.
• Must respond promptly to customer’s needs
• Must have strong analytical and problem-solving skills with the ability to followup.
• Demonstrates attention to detail, a professional attitude, and produces accurate work product.
• Must be a quick learner and self-starter, with the ability to perform tasks with minimal supervision.
• Excellent organizational and time management skills.
• Ability to prioritize, multi-task, and adhere to deadlines.
• Must be adaptable and a team player across various departments.
• Ability to perform basic math calculations.
• Must be able to work in a fast-paced environment.
• Basic knowledge of office equipment, fax machine, copier/scanner, telephones, and computer.

Education and/or Experience:

• High school diploma or equivalent required;
• 3-5 years Customer Service experience required;
• Or equivalent combination of education and experience.

Behaviors & Competencies:

• Upholds mental, spiritual and physical safety
• Asks for and provides feedback
• Holds self and others accountable
• Supportive and collaborative of team members
• Participates in self-development and encourages the development of those who report/to him or her and peers
• Demonstrates flexibility and desire for growth

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit, talk, hear and use repetitive hand motions. The employee is frequently required to stand, walk, and twist/turn. The employee is occasionally required to stoop/bend, push/pull, squat, balance and reach above shoulders. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to focus.

Work Environment: In the office, the noise level in the work environment is usually quiet to moderate. On occasion, the employee may be exposed to loud noise, moving vehicles, and cold/hot temperatures, while working in the Warehouse.

Manna Beverages & Ventures is an equal opportunity employer-M/F/D/V