Overview : Service Writer

Service Writer

The Service Writer is primarily responsible for managing the crane repair quote, follow up and order cycle. The Service Writer will be responsible for the entire process including;

Responsibilities :

• Create crane repair quotes by using the inspection reports, safety documentation and technician service orders
• Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes
• Responsible for processing spare parts orders received at the service branch
• Send out finished processed repair quotes to customers
• Responsible for tracking and receiving parts for inspection repair jobs
• Notifies service department for scheduling when repair parts have arrived and verified
• Follow up on active repair quotes on a regular basis and documents the progress
• Archive repair quotes per Service Manager direction
• Provide the required support to the service technicians in the field regarding parts and component identification
• Assist with service job quoting when required
• Assist Service Supervisor with planning and scheduling work when required
• Communicate with sub-contractors, vendors and customers
• Review technical documentation for completing quotes
• Assist branch management with customer issue resolution when required
• Resolve all customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies.
• Oversee routine changes to the Active Quote Log, as needed; ensures the Active Quotes Log reflects current status of any active repair work and spare parts sales and is updated appropriately.
• Participate in the weekly planning and goals meetings.
• Other duties as assigned

Qualifications : Education

Education

A high school diploma or GED is required; trade school, military or crane service training program preferred.

Experience & Skills

• 2 years in a sales or service role or equivalent military experience, or the equivalent combination of education and experience is required
• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, need to be increasingly computer literate and technologically savvy.
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task
• Strong analytical, conceptual and planning skills are required
• Written and verbal communication skills
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Valid drivers license in good standing that meets company requirements
• Bi-lingual capabilities (English / Spanish) is a plus
• Must successfully complete a criminal background check, drug screen and E-verify

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry.

We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella :

• Team-oriented environment
• A real Work life / Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement

Mazzella Core Values :

Be Safe personal commitment to all stakeholders well-being; purposeful control of risk

Be a Lifelong Learner routinely acquire new skills and capabilities that bring value

Be Humble lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart common sense about people, good judgement, and intuition around their impact on group dynamic

EOE / Drug Free Workplace

Last updated : 2024-03-07