Overview

The Service Technician Apprentice is a front-line employee with direct customer contact and is a valued, essential part of the company’s success;

in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.

Responsibilities

1. Assist Field Service Technician in troubleshooting and repairing customer cranes, crane

systems and other lifting components as directed

2. Assist Field Service Technician with Installing various types of cranes, hoists, components and

parts

3. Assist Field Service Technician with Modernizing or upgrading various types of cranes, hoists,

components and parts

4. Assist Field Service Technician with load testing and / or performing non-destructive testing

various types of cranes, hoists, components and parts

5. Assist Field Service Technician in Setting up, operating, and maintaining all service equipment

6. Responsible for working safely and in accordance with customer, company, and

OSHA requirements.

7. Display a professional image and conduct at all times, especially when oncustomer

property

8. Responsible for learning and understanding various crane type codes and inspection criteria

9. Assist Field Service Technician with inspecting hoists, cranes, crane systems, chain falls,

pullers, slings and below-the-hook devices

te daily paperwork accurately including time-entry

Field Service Technician with special projects as requested

training assignments current

m other duties as assigned

Qualifications

Education

A high school diploma, vocational-technical school or crane training program, trade school,

equivalent military experience or technical college training program preferred.

Experience & Skills

• Must be a motivated self-starter
• Basic electrical knowledge or training to include three-phase power is preferred
• Basic mechanical knowledge & aptitude
• Basic mechanical and / or electrical troubleshooting & diagnostics skills
• Ability to understand and comprehend electrical motor and variable frequency drive training
• Ability to operate forklift
• Ability to operate aerial lift equipment
• Must be able to work individual or as part of a team
• Must be comfortable working at heights
• Must be proficient in "CUSTOMER SERVICE" skills
• Short term over-night travel may be required
• Strong communication skills needed
• Willingness to stay educated in the crane industry. As cranes become increasingly

sophisticated, service techs need to be increasingly computer literate and technologically

savvy

• Current Driver’s License in good standing
• Flexible work schedule in order to meet customer's scheduling requirements.

Unexpected working hours are a common occurrence

• Heavy lifting / pulling (min 75 lbs) is generally a part of this type of work
• Must successfully complete a criminal background check, physical, drug screen and E-verify

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry.

We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella :

• Team-oriented environment
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement

Mazzella Core Values :

Safe-personal commitment to all stakeholder’s well-being; purposeful control of risk

Lifelong Learner routinely acquire new skills and capabilities that bring value

Humble lack excessive ego or concerns about status; emphasize the Team over self

Hungry always looking for more, self-motivated, and diligent; do more than to just get by, committed

Smart common sense about people, good judgement, and intuition around their impact on group dynamic

EOE / Drug Free Workplace

Last updated : 2024-05-21