Mazda Infiniti Roseville is Hiring a Service Advisor Near Roseville, CA
At Infiniti Roseville we pride ourselves on providing an award winning level of service. We are a local family owned business in operation since 2001. We employ passionate, motivated, honest team members with integrity that encompass our Expect More brand. If you are looking to join a successful, stable company with unmatched service, facility, reputation, pay plans, benefits and a work environment built to support our team through growth. Then, this might be the place for you. The advisor position has a pay scale consisting of the following elements and ranges. Wages include base hourly compensation of between $15.50 and $17.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if not sales are made) without any upper limit other than sales performance. Benefits
Medical, Dental and Vision insurance
Available Supplemental Insurance
401K with Employer Contribution
Paid Vacation
Paid Sick Pay
Six Paid Holidays for many job categories
Tenure Recognition
Company Picnic & Holiday Party
Manufacture Recognition Programs
Clean Safe Work Environment
High Speed Internet / Wifi
Latest Technology
Helpful Supporting Staff
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.