Responsibilities: - Oversee the daily operations of the front office - Manage and supervise front desk staff - Ensure excellent customer service and patient satisfaction - Schedule appointments and manage the appointment book - Handle patient inquiries, complaints, and concerns - Maintain patient records and ensure accuracy and confidentiality - Coordinate insurance verification and billing processes - Train new front office staff on office procedures and systems - Collaborate with other departments to ensure smooth workflow Skills: - Proficient in office management systems and software (e.g., Eaglesoft, eClinicalWorks) - Strong knowledge of phone systems and call handling protocols - Experience working in a dental or medical receptionist role preferred - Excellent organizational and multitasking skills - Strong attention to detail and accuracy - Exceptional customer service and communication skills - Ability to handle difficult situations with professionalism and empathy Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $21.65 - $29.96 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Valencia, CA 91355 (Required)

Work Location: In person