Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.

Design and deliver the event of our guests’ dreams! The Event Services Manager reports directly to the Director of Sales and Marketing and is responsible for the planning, execution and service of Catering & Event functions at Mayflower Inn & Spa. For pro-active direct sales, marketing, appointments, site inspections, on-site coordination and execution of all event and functions and works as a liaison to client and hotel to create unique and memorable experiences for our guests.

The ideal candidate will have a strong entrepreneurial spirit who is innovative, results-driven with a desire to exceed customer expectations. Exceptional business acumen with attention to detail, forecast accuracy, budget preparation. Focused on revenue generation with differentiating strategies. A leader and active member of the team, handling high profile catering and events. Willing to roll-up their sleeves to make things happen.

Position requires a schedule which matches client demand. Hours will flex based on event execution and site inspection requirements. It will be expected that the Event Services Manager is present to greet all clients in advance of events, check-in with them daily during on-site, and be present to review the final billing and conduct post-conference interviews. Weekends are mandatory when banquet or catering events are on the property. Also, when social function site inspections will need to be conducted over weekend periods.

DUTIES AND RESPONSIBILITIES

• Supervision and overall responsibility of the Catering and Event Management function at Mayflower Inn & Spa. This includes but is not limited to the Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards.

• Strong financial acumen with experience completing accurate forecasts.

• Establishing and executing an annual Strategic Plan and Financial Budget.

• Finalize the requirements of catering and group events while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.

• Supervise the execution of banquet events and corporate events at Mayflower Inn & Spa. Review all function space with banquet management. Ensure the satisfaction of the client at the outset of all events.

• Find solutions to the inevitable challenges and glitches that arise while groups are on the property and keep Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.

• Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments.

• Make timely and impromptu decisions, which balance the client’s needs with the financial, safety and staffing goals of the hotel.

• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Site Visits.

• Demonstrates professional and confident communication skills with clients and staff.

• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.

• Executes and supports the operational aspects of business booked (e.g. generating a proposal, writing contract, customer correspondence).

• Provide the highest quality of service to the customer at all times.

• Able to support the resort’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.

• Attending all department and hotel meetings as necessary.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within the community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Closely following up on all business leads within a 24-hour response timeline to clients.

  BENEFITS

• Auberge Resorts is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:

• Medical, Dental, Vision plans

• Flexible Spending Accounts

• Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.

• Health Savings Account

• Basic Life and AD&D

• Team Member Stay Discounts

• Employee Assistance Program

• Tuition Reimbursement

• Task Force Opportunities

• Career Growth

• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance

• 401(k) program and receive a 4% match on employee contributions after one year.

Required:

• High School Graduate

• Proven success in a similar role, prefer 4 years of Catering, Event & Wedding experience in a luxury market.

• Experience in hotels/resorts or event planning is required.

Personal Skills:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

• Ability to independently solve problems with several variables. Ability to create, negotiate and defend contracts, addendums, and other contractual obligation documents.

• Ability to negotiate, sell and influence group business decision-makers and influencers.

• Ability to research and identify top prospects for growth of an existing account and develop new accounts.

• Ability to be self-motivated and achieve goals with minimal direct supervision.

• Ability to manage extensive amounts of information.

• Knowledge of sales procedures associated with the hotel industry.

• Excellent written skills sufficient to produce sales and marketing communication.

• Strong computer skills (Excel, Google Docs/Sheets, Powerpoint, Linkedin, Salesforce).

• Excellent spoken and presentation skills.

• Strong ability to listen effectively.

• Ability to work effectively both independently and with a team from a remote sales office.

• Ability to present clear, concise and meaningful information to owners, guests, executives, managers, and employees.

• Ability to effectively present information in one on one, small group situations to customers, clients and other employees of the organization.

• Ability to sell ideas persuasively and energetically.

• Ability to coach and mentor on property sales assistants..

• Ability to analyze, interpret and understand financial data.

• Ability to maintain a high level of organization.

• Ability to embody the company’s mission, vision & culture.

• Ability to use systems and equipment including personal computer, fax machine, copier, calculator, MS office, property management system, and other software/machinery as required.

• Ability to plan and execute sales trips on budget and in compliance with corporate travel policy.

• Excellent fluency in English.

• Ability to perform job functions with attention to detail, speed, and accuracy, prioritize, and organize.

• Ability to remain calm when resolving problems using good judgment.

• Ability to work cohesively with co-workers from a remote office.

• Delphi database system.

• SalesForce software for account management.

Travel Requirements:

• Travel domestically to promote collection at trade shows or regional sales missions.

• Travel to resorts as requested for sites, meetings and travel professional related fams.

• Travel for internal sales and marketing meetings.

• Travel to assist with limited on-site coverage as needed.

Physical Requirements:

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting the property.

• Occasional need to stand for long periods of time.

• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.

• Vision requirements: the constant need to view small print. Frequent need to see small details and things clearly beyond arm's’ reach.

• Hearing requirements: the constant need to speak on the telephone and/or two-way radio, respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

MFINN2013 LLC is an Equal Opportunity Employer, M/F/D/V. MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFINN2013 LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.