Education/Experience:

• High School graduate or GED
• Minimum of 2 years experience (Preferred)
• Minimum 1 year experience in Insurance Verification (Preferred)

Skills:

• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance carrier requirements
• Ability to work with minimal supervision

Essential Functions:

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Immediately greet patient with courtesy and respect upon arrival at the office.
• Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional, and courteous manner.
• Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave (as indicated).
• Collect all co-payments and other balances due at time of registration.
• Account for new and in progress visits on a daily basis.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.