Education/Experience:

• Bachelors Degree preferred or equivalent combination of education and experience.
• Three years experience in physician based receivable collections or five years in general healthcare collections.

Skills:

• Demonstrates excellent customer service
• Ability to convey patience and empathy
• Strong problem solving, problem prevention and decision-making skills
• Ability to manage and prioritize multiple tasks in fast paced environment
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with practice management systems, Microsoft Word, Microsoft Excel, and ability to learn multiple software applications
• Ability to work with minimal supervision

Essential Functions:

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
• Coordinate the day-to-day activities that impact the self pay accounts receivables. Meet the self pay goals of collection percentage and days in A/R as determined by management.
• Assist patients in paying their account balance. Provide counseling on payment alternatives or resources, evaluate financial needs, provide assistance with payment arrangements (if applicable) for patients with self pay balances.
• Place outgoing collection calls on past due and final notice accounts to secure full payment or financial arrangements.
• Handle incoming phone calls regarding payment, payment arrangements, explanations of benefits and patient insurance benefits.
• Coordinate the process of qualifying and sending accounts to the outside collection agency with the specific Mayfield Physicians, Management, and the collection agency. Provide Data analysis on utilization and performance of the collection agencies that Mayfield utilizes. Reconcile agency placement numbers with the collection agencies.
• Handle phone calls from Access Coordination regarding the Mayfield Self Pay and Recurring Bad Debt patient collection policies when patients with payment issues wish to schedule services at the Mayfield Clinic. Provide patients with auto injury or special insurance a clear explanation and expectation for our billing process.
• Contact patients to inform them of estimated financial responsibility for planned surgeries or other services, pre-collecting as per Mayfield’s guidelines.
• Serve as Revenue Cycle Management resource to Clinical Staff, Registration, Access Coordination, Care Coordination and Physical Therapy