Preferred Communities Case Manager

Department: Refugee Services

Reports to: Director of Refugee Services

FLSA: Exempt

SUMMARY:

Provide intensive case management and group programming to refugee services clients per guidelines of the Preferred Communities grant

(https://www.acf.hhs.gov/orr/programs/refugees/rph).

ESSENTIAL JOB FUNCTIONS:

· Assures that all Preferred Communities program requirements are met on time.

· Provide assistance to Director of Refugee Services to ensure all reports (monthly, quarterly, annual) are completed and submitted in a timely manner.

· Provides intensive case management, including assessment, cultural orientation, daily interaction with clients and follow up.

· Assesses and creates service plans with clients by obtaining relevant history, collecting and evaluating information, and providing appropriate referrals as needed.

· Works closely with clients on barrier removal, one-on-one and/or in group settings.

· Maintains client-related documentation standards by preparing and completing in a timely manner all required records and reports for all assigned clients in all data management systems (Computerized case notes, Apricot and Unicentric documentation, etc.).

· Involved in creating various agency publications, including brochures, newsletters and other.

· Maintains professional and technical knowledge by attending agency in-service programs, educational workshops, state and national trainings and conferences, reviewing professional publications and establishing personal networks.

· Connect clients to external and internal resources to meet individual goals.

REQUIRED QUALIFICATIONS:

· Masters in social work or related field, and/or equivalent experience

· Knowledge of refugee populations and/or community service experience is advantageous

· Computer competency

· Excellent written and oral communication skills

· Excellent data management and organizational skills

· Language proficiency in Arabic, Spanish, Swahili, and/or Pashto is preferred but not required

· Understanding of agency policies, procedures, goals and objectives with a willingness to respect, understand and promote the mission, values and goals of the agency.

· Creative and flexible problem-solving skills.

PHYSICAL DEMANDS

Nature of work requires an ability to effectively communicate and exchange information, collect, compile and prepare work documents, operate standard business office equipment and motor vehicle, with an ability to work effectively in a multi-tasking environment.

WORKING CONDITIONS

Work performed in a general office environment. You may have to attend outside workshops, meetings or client related outside activities. Hours of work will be stable, but may often be conducted outside of normal business hours: ability to work some non-traditional work hours.

EMPLOYEE ACKNOWLEDGMENT

May Dugan Center is an equal opportunity employer and affirmatively seeks diversity in its workforce. All interested and qualified parties are afforded equal opportunity with respect to employment, compensation, benefits, training, transfer, and promotion without discrimination, without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, marital status, sex, age, veteran status, sexual orientation, or any other category protected by law.

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of May Dugan Center. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Case management: 1 year (Preferred)

Ability to Commute:

• Cleveland, OH 44113 (Required)

Ability to Relocate:

• Cleveland, OH 44113: Relocate before starting work (Required)

Work Location: In person