JOB SUMMARY

• The Supervisor, Retail Sales is responsible for the direct supervision of the staff of their assigned team and will actively promote excellent customer service to every customer or potential customer of the MaxxSouth Companies.
• The Supervisor, Retail Sales is responsible for supervising and monitoring the daily activities of the retail store and the direct coaching, support, training, and performance evaluations of their assigned team members.
• The Supervisor, Retail Sales is required to be available to the needs of the entire division and to uphold a positive attitude and feeling of well-being in the division and within the department.
• The Supervisor, Retail Sales is responsible for actively achieving the goals of the division, department, company, and personal professional goals assigned.
• The Supervisor, Retail Sales directly supervises the daily work activity of the Buckeye Broadband retail store.
• The Supervisor, Retail Sales team is responsible for recognizing inaccuracies and identifying problems in the information being provided to customers regarding billing of services and general information and will report all notable issues to the Manager, Retail Experience as quickly and efficiently as possible.
• The Supervisor, Retail Sales reports directly to the Retail Manager. Direct reports to the Supervisor, Retail Sales Representative.

ESSENTIAL JOB FUNCTIONS

The Supervisor, Retail Sales is accountable for the following items:

• Monitoring the daily work activities of the Experience Consultants;
• Coaching and motivation of their assigned team to meet and exceed where possible the standards of performance;
• Provide overall support to all Customer Operations Employees;
• Timely notification and follow-up to team regarding new/updated policies and procedures;
• Availability for customer escalations as needed/requested by division employees or as requested by a customer;
• Immediate and consistent recognition of positive forces on assigned team;
• Immediate and consistent discipline of all employees on assigned team;
• Fair and unbiased treatment of all company employees
• Consistency in the implementation of all practices and procedures within the team
• Working as a member of the team to meet the performance standards of the Customer Operations Department;
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines, at all times
• Actively promoting the sale, service, and retention of the company’s service to our customers and staff;
• Actively pursuing the unauthorized use of the company’s services;
• Encouraging and enforcing positive forces within the department, leadership skills within the department, and above average job performance within the department;
• Timely and accurate completion of employee performance evaluations;
• Planning, implementing, and monitoring of employee recognition programs for assigned team;
• Working towards the successful completion of annual personal, department and company goals;
• Insuring the confidentiality of all customer information;
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
• Performing any miscellaneous department duties as needed.

JOB REQUIREMENTS

Education and Experience

• High School Diploma – required
• Previous experience in management or a supervisory position – preferred
• Minimum of 1 year of retail customer service experience – required

Other Skills/Requirements

• Knowledge and experience with Microsoft Office programs
• Ability to maintain confidentiality of sensitive information
• Punctuality and good attendance;
• Reliable means of transportation at all times;
• Valid driver’s license and driving record that meets company standards at all times;
• Background record that meets Company standards;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Retail management: 1 year (Preferred)
• Supervising: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person