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Maximus is currently looking for an Intake Coordinator to support our Clinical Services program.
*This is a remote position located in the state of Maine, must reside in the state of Maine*
Why Maximus?
Perform administrative tasks to ensure compliance with all contract level requirements
Essential Duties and Responsibilities:- Provide customer support to internal and external customers- Responsible for assigning and coordinating referrals for contract work to appropriate parties- Computer data entry- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.- Complete assignments within established compliance standards and timelines- Monitor multiple work queues daily to ensure cases move quickly through each process stage. - Identify and resolve data errors - Performs other related duties as assigned.
Required Skills/Abilities:- Excellent written and verbal communication skills- Excellent interpersonal and customer service skills- Proficient in Microsoft Office Suite - Excellent organizational skills and attention to detail- Ability to work in a fast-paced environment- Ability to work independently
Education and Experience:- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree- Clinical office experience preferred
Program Specific Duties
- Maintain an understanding of the Enrollment and Eligibility processes and policies.
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.
- Research case identity from account records and link documents to account records.
- Verify information from scanned images is entered correctly and make necessary changes.
- Accurately data enter all appropriate information in a timely manner.
- Determine best path for document problem resolution and escalate to the Research team when necessary.
- Identify risk and escalate to management. Route technical issues to management.
- Research consumer information by utilizing multiple computer programs.
- Generate follow up correspondence to consumers regarding missing or incomplete information.
- Maintain accurate and timely case notes on all consumer contacts and document activities.
- Work with consumers on a regular basis to maintain program services and eligibility
- Communicate clearly and affectively through Teams/ Outlooks
- Ability to multi-task at a high level
- Strong phone skills
- Research skills
Program Specific Requirements:
- High School Diploma or Equivalent
- Processing long term care referrals required
- Medical coding experience required
- Clinical office experience preferred
Home Office Requirements:
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Full Time
Business Services
$40k-52k (estimate)
12/16/2023
04/04/2024
maximus.com
RESTON, VA
15,000 - 50,000
1975
Public
BRUCE L CASWELL
$3B - $5B
Business Services
MAXIMUS provides health insurance exchanges, case management, customer contact centers and business process management for government agencies.