Please submit your application to return. Essential Duties and Responsibilities : - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

• Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines.
• Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer / refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Home Office Requirements : Reliable, high-speed internet service Minimum 20 Mbps download speeds Must be a traditional, wired high-speed connection such as cable or fiber Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.

or satellite are incompatible Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed Quiet and distraction-fr ee workspace Maximus will supply your computer equipment Minimum Requirements Minimum Requirements : - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families.

If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

Maximus is an Affirmative Action / Equal Opportunity Employer.

Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Last updated : 2024-05-12