The Clinical Operations Specialist is responsible for the agreed-upon clinical activities that help facilitate and improve the day-to-day clinical operations within an office. The position will be multi-functional that focuses on overall clinical and operational coordination and creating efficiencies with standardization.

Essential Duties and Responsibilities:

• Participates in new hire clinical interviews
• Facilitates clinical orientation, skills validation, and competency evaluation for new hires
• Facilitate new skills validation and annual competency evaluation
• In consultation with office leadership (clinical and operations) monitors progress of plans of correction (CPOC, State survey, regulatory agency action plans, and Compliance Consultant action plans). Also, identifies trends and areas for improvement and will work with office leadership to implement corrective actions
• Facilitates and monitors quality improvement activities (including documentation review) and action plans, including data integrity, progress to goals, development of new quality improvement activities and advances QI subcommittee development
• Embraces and facilitates clinical education on new initiatives and updates to P4
• In consultation with office leadership (clinical and operations) assist in compliance concerns, reports and issues
• In consultation with office leadership (clinical and operations) assist in grievance concerns, reports and issues
• In consultation with office leadership (clinical and operations) assist in incident report management, trending and analytics
• Drives new clinical workforce initiatives, such as novice nurse and skill advancement Assists with start of care
• Initiates creative work flow process improvement
• Participates in office based meetings including staff meeting, quality meetings and red zones.
• On a quarterly basis completes home visits
• May participate in on call
• Accommodating/coordinating clinical rotation of nursing students
• Actively involved in Vision implementation and optimization
• May serve in the capacity of office administrator, appointed by and reporting to the Governing Body, and responsible for all day-to-day operations of the office. Those duties include ensuring that a clinical manager and operations manager is available during all operating hours; and ensuring that the office employs qualified personnel. In addition, if serving in the role of administrator, ensures that a qualified Alternate Administrator is selected and approved by the
• Governing Body to fulfill the role in the absence of the Administrator
• Performs other duties as assigned/necessary

Minimum Requirements:

• Active Registered Nurse (RN) license required in states in which office and patients are located
• Must meet all federal, state and local contract and program requirements in addition to internal certifications and training as required
• Must maintain annual clinical competency
• Preferred supervisory experience or experience leading a work-group or small group project
• Excellent written and verbal communication skills
• Demonstrated critical thinking skills
• Experience in quality management preferred, including root cause analysis training and data analytics
• Proficient in Microsoft Office
• Self-initiator
• Comfortable working independently and multitasking