Technical Support Supervisor

We are searching for an experienced Technical Support Supervisor at our Eureka facility. Primary Duties and Responsibilities: 

Primary Responsibility: Provide technical oversight,assistance and guidance for internal and external customers evaluatingequipment, materials and applications related to precision rotary tooling andcustomized cutting solutions. Act as mentorand coach to assigned technical solutions and service team providing training(as required) and management of daily workload.
Duties and Responsibilities:

- Supervise Technical Solutions & Service team, including technical support and web fab teams while maintaining a daily workload
- Assign daily workload, cross train, mentor, evaluate and complete employee performance reviews.
- Ability to lead a team to improve daily processes to be functionally seamless
- Delegate incoming technical support inquiries to the group
- Encourage and cultivate an open communication environment
- Manage projects from start to finish, including project organization, maintaining schedule, meeting customer needs, and managing projects costs
- Provide engineering solutions to customer problems, handle customer questions regarding technical applications, capabilities, etc.
- Manage vacation scheduling for assigned team
- Work as a team member with other departments (Sales, Project Management, Supply Chain, Engineering and Operations) providing technical oversight fulfilling customer expectations
- Daily professional communications, both verbal and written, with customers, sales and operations
- Technically support the customer and team, remotely and onsite, during troubleshooting, commissioning, and customer acceptance process
- Lead and assist customer, sales and operation education of new products, tooling, equipment, and process revisions
- Process time studies quantify process times specific to internal and external applications
- Perform onsite product audits identifying product conformity, making actionable recommendations supporting customer processes
- Ability to read and comprehend internal and external drawings
- Perform material evaluation of customer stock to determine blade clearances and product recommendations to the customer and sales team
- Perform testing on new products and materials, collect data and provide summary reports for team
- Answer Technical Support Requests providing clear and concise solutions, as well as offering alternatives to meet customer needs
- Subject matter expert in printing industry and RotoMetrics product portfolio
- Assist Product Management team identifying new product offerings
- Make product recommendations based on customer applications
- Assist team in make/no-make decision on unique cutting applications.
- Timely completion of assigned tasks. Overtime may be required to meet deadlines and achieve Customer requirements
- Travel requirements; product audits, new and existing applications evaluations, commissioning equipment at customer sites, post-commissioning troubleshooting, service and support
- Support continuous improvement initiatives and processes through active involvement
- Manage waste responsibly (utilize proper containers, participate in the recycling programs)
- Promote energy conservation
- Maintain safety compliance for all International, Federal, State and Site-specific service requirements
- Actively support and maintain business objectives and initiatives
- Other duties as assigned to meet departmental and company objectives