Max Ford of Richmond is expanding our service department with an immediate opening for Quick Lane Service Manager! Are you ready for a new opportunity with excellent growth potential?

The position of Quick Lane Service Manager is vital to our dealerships. The right employee will have working knowledge of automotive repair and at least 2 years of recent experience in the field.

ASE and Manufacturer certifications and customer service skills are required.

Sign-on Bonus for Qualified Advisors!

Responsibilities include but are not limited to:

• Process high volumes of tasks relating to vehicle repair and maintenance for the Dealership and customers.
• Use knowledge of Max Motors products and services to sell or provide in-depth information about available parts and service options to customers.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Interact with co-workers and customers in a kind and professional manner.
• Interact with customers and employees in resolving vehicle repair and maintenance questions and all other general related issues.
• Responsible for meeting and maintaining departmental performance indicators and team metrics.

Qualifications

• Must have automotive repair experience; additional experience as a Service Advisor is preferred.
• Must be able to deliver top notch customer service.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Strong prioritizing and problem-solving skills.
• Ability to meet deadlines in a fast-paced environment.
• Ability to handle and complete high-volume transactions with minimal errors.
• Ability to work independently, with little direction.
• Must be a team player with a positive, winning attitude.

What We Offer

• Health Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation
• Paid Company Holidays
• Paid Training
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plans

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $40,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Experience:

• Service Writers: 1 year (Required)

License/Certification:

• ASE Certification (Required)

Work Location: In person