A Site Supervisor for Residential Concierge is a crucial position responsible for overseeing the day-to-day operations of a concierge team in residential buildings, condominiums, or gated communities. Their primary goal is to ensure a high level of service, security, and resident satisfaction. Here's a comprehensive description of the responsibilities and qualifications for a Site Supervisor in this role:

Job Description:

Role Overview:The Site Supervisor for Residential Concierge is tasked with managing and supervising a team of concierge staff who provide services to residents. They play a pivotal role in maintaining security, organizing services, and enhancing the overall living experience in the residential property.

Key Responsibilities:

Team Leadership: Supervise and lead the concierge team, including training, scheduling, and performance management.

Resident Relations: Foster positive relationships with residents, addressing their inquiries, concerns, and service requests promptly and courteously.

Security: Ensure the safety and security of the residential property by monitoring access, CCTV systems, and conducting regular security checks.

Service Coordination: Oversee the coordination of services such as package deliveries, maintenance requests, and visitor management, ensuring they are handled efficiently.

Emergency Response: Be prepared to respond to emergencies, such as fires, medical incidents, or security breaches, and coordinate with appropriate authorities when necessary.

Policy Enforcement: Enforce community rules, regulations, and policies to maintain order and uphold the quality of life for residents.

Reports and Documentation: Maintain accurate records, incident reports, and logs related to security and resident services.

Vendor Management: Manage relationships with third-party vendors and service providers to ensure quality service delivery.

Budget Management: Assist in managing the budget for the concierge department, including resource allocation and expense control.

Continuous Improvement: Identify areas for process improvement and suggest enhancements to the residential concierge services.

Qualifications:

Experience: Previous experience in a supervisory role within residential concierge, property management, or a related field is preferred.

Leadership Skills: Strong leadership and team management skills to motivate and guide concierge staff effectively.

Customer Service: Excellent interpersonal and customer service skills to interact with residents and address their needs.

Security Awareness: Knowledge of security protocols and emergency response procedures, including familiarity with access control systems and surveillance equipment.

Communication: Exceptional verbal and written communication skills for effectively conveying information to residents, staff, and management.

Problem-Solving: Strong analytical and problem-solving abilities to address issues that may arise in a residential setting.

Attention to Detail: The ability to maintain detailed records, reports, and logs.

Availability: A willingness to work flexible hours, including evenings, weekends, and holidays, to ensure 24/7 coverage.

Conflict Resolution: Proficiency in handling conflicts or disputes between residents or with staff.

Knowledge of Local Area: Familiarity with the local community, services, and amenities that may benefit residents.

In summary, a Site Supervisor for Residential Concierge plays a vital role in maintaining the quality of life and security within residential communities. They must possess strong leadership skills, excellent communication abilities, and a commitment to delivering exceptional service to residents.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Concierge: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person