Job Summary

• Assists customers to understand their vehicle's maintenance or repair options and answers customer questions before/during/after work is completed by the Technician.

General Accountabilities

• Asks customers to explain specific vehicle issues.
• Takes detailed notes about symptoms based on customer testimony.
• Enters customer information into system database.
• Advises customer on necessary repairs and maintenance.
• Works with customer to formulate the best service plan for their budget and needs.
• Creates repair orders.
• Provides cost estimates to customers.
• Answers questions posed by customers.
• Maintains electronic and/or paper records of completed service work.
• Explains the work completed by mechanics and makes suggestions for future maintenance.
• Provides billing statements and explains billing details.

Job Qualifications

• Previous experience in the automotive service industry is preferred.

• Must hold valid driver’s license.

Skills

• Excellent verbal and written communication
• Exceptional Customer service 
• Troubleshooting

EQUAL OPPORTUNITY EMPLOYER

It is the policy of the dealership to promote equal employment opportunities for

all employees without regard to race, color, religion, sex, age, national origin,

Citizenship status, handicap, disability, genetics, whistle blower status, caregiver

status, veteran status, sexual orientation, or gender identification. This policy

covers all employees' recruitment, hiring, promotion, demotion, and all other

conditions of employment.