Overview

Siemens Automation Service/Project Engineer

Industrial Systems 

Matrix Technologies, Inc. is a company focused on providing superior engineering, automation, and systems integration services to its clients, while also offering a great work environment and career opportunities to its employees. The company follows "The Matrix Way," which values doing the right thing and having fun and aims to enhance people's lives every day. Matrix is a designated Top Workplace and offers market-leading compensation, benefits, bonuses, long-term incentives, and growth opportunities.

DESCRIPTION

Matrix is looking to add a seasoned Automation Controls Engineer or Technician to our team in Maumee, OH. This position is service based and both helps to complete automation projects and answers calls to troubleshoot and solve automation and controls related problems with our customer’s Industrial Control and Automation Systems (ICAS). As needed, this position will work as a member of an established Matrix Service Team and can access and work on client’s systems remotely, access Matrix project records and engineering content, and access other supporting personnel as necessary to complete tasks. This position may also perform field support work at client sites in a preventive maintenance capacity and/or make automation changes on a routine basis. The ideal candidate for this position will possess excellent customer service, troubleshooting and communication skills. This position requires a variety of widely-used control system platforms, including Rockwell, Siemens and Schneider. While industry experience varies in this role, the ideal candidate for this position will have prior experience in Food & Beverage manufacturing and/or Specialty Chemical, Automotive, Steel (or other Metals) Processing, and/or Grain Processing.Please note that employer visa sponsorship is not available at this time for this position.

Location: Candidates will be need to work near our corporate Maumee, OH, location due to location of many current Matrix service clients. Relocation will be provided. 

PRIMARY DUTIES AND RESPONSIBILITIES

• Support a culture of customer responsiveness and problem-solving to help our clients via maintaining, repairing and updating their control systems in a timely and effective manner.
• Communicate with clients and team members via phone and electronic correspondence regarding technical questions and issues
• Support Project start-up teams with I/O checkout and system startup/commissioning in the field
• Provide per-call technical support to end-users by diagnosing, troubleshooting, repairing and debugging installed control systems applications through the following:
• Immediate problem resolution, i.e. system reboot, cycling power, etc.
• Conduct an in-depth investigation to identify the root cause of the problem and determine longer term solutions
• If the investigation exhausts any solutions, the Service Representative would contact an original project team member
• Offer site support with regularly scheduled client visits to perform scheduled maintenance and system updates. This can include patching, controls updates or additions, and troubleshooting.
• Responsible for detailed documentation of service calls and change management
• Provide daily support summary detailing any service call, the resolution and the date opened/closed
• Make appropriate and timely decisions based on information provided by the client and the service contract agreement and ensure adherence to existing company policies and safety standards
• Provide remote monitoring service as dictated by the client service agreements
• Perform system research and help to complete automation updates as needed
• Complete small and quick automation projects and upgrades, often interfacing with Project Managers and other engineering disciplines. You may complete larger full automation projects for these same clients, or others between service call-outs as needed. Project work is a secondary responsibility and is typically completed around/between service calls.

SPECIFICATIONS

• Bachelor OR Associate Degree in electrical engineering, electrical engineering technology or related is preferred (or equivalent on the job experience)
• Three or more years of systems integration experience, preferably in a customer service based role is required (routine and repetitive customer interaction is required)
• Must possess experience with at least two of the widely-used control system platforms. Experience with current and legacy Rockwell systems (PLCs and HMIs) is required. Siemens and Schneider backgrounds are a big plus
• Basic Electrical troubleshooting and familiarity with common manufacturing controls electrical issue resolution is required.
• Must be able to travel overnight (approximately 15-25%) throughout the year, often on short notice (typically within the continental US states).
• Must be able to respond to emergency service calls as directed during the day and after hours (on-call is a shared/rotated responsibility)
• Excellent communication and customer relation skills
• Rational decision making and problem solving ability
• Detail oriented with a high degree of accuracy
• Strong manufacturing environment troubleshooting skills are required
• Strong candidates will have additional experience with items such as FT Transaction Manager, Vantage Point, SQL, FTBatch, Modicon PLCs, Siemens PLC programming, and Rockwell PlantPAX.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk, and hear.
• The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• This employee may perform industrial field work which could include exposure to hazardous locations, inclement weather, moving mechanical parts, noise, ladders, uneven ground, and stairs.

Job Location: Maumee, OH, relocation is available for this position. Job Type: Full Time, Direct HireReports To: Department Manager, Industrial Systems

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About Matrix

At Matrix Technologies, our core values define our culture and we live out those values in everything we do. We call this The Matrix Way. We strive for a culture that promotes teamwork and collaboration, engagement, and talent development. Our culture reflects what the modern workforce wants and inspires our employees to perform their best. We support our employee's personal goals and interests with flexible work schedules and options for increased paid time off. This focus on the employee experience is why we have been named a Top Work Place by the Toledo Blade. To ensure we are providing our customers with the best solutions from the industry's leading experts, we encourage our employees to grow professionally by offering technical and leadership training, tuition reimbursement, memberships to professional societies, and diverse experiences. Since 1980, Matrix Technologies, Inc. and our professional team of engineering and automation experts have been the leading single source for any process, facility, or automation engineering need. We only hire the best, which allows us to provide our customers with A Better Process for Success. Our talented staff and processes have also earned us a spot in the Control Engineering System Integrator Hall of Fame. Matrix Technologies is a versatile, platform-independent, full-service resource for process design, automation and information system engineering. We have a commitment to our clients and it shows with 87% of our projects being repeat engagements from satisfied customers. Matrix Technologies has expertise in oil & gas, chemical, food & beverage, consumer packaged goods, pharmaceutical/biotech, aggregates, discrete manufacturing, automotive, glass, and metals. Come see what The Matrix Way is all about!