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Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.
We are currently seeking a Field Service Technician. The selected candidate will be responsible for providing support to Matrix customers regarding installation, technical support, field service, training, and startup of all company products. The priorities of this position are to provide top-notch customer service and promote Matrix safety products. The candidate must be a self-starter, with excellent interpersonal skills and the ability to work alone or in a small team. The candidate will work out of the home office in Newburgh, IN. This is not a remote position.
This position reports to the Field Service and Support Manager.
Duties and Responsibilities
• Provide technical support in the form of troubleshooting on site or via phone.
• Perform installations, startup, and commissioning of various products.
• Test and troubleshoot system functions and train customers on operation and maintenance.
• Perform weekly site visits and maintain customer relationships.
• Coordinate service schedule with customers at various locations
• Perform field inspections and analysis of equipment in service and report to supervisor or development team.
• Create Service Tickets, Equipment Records and Sales Orders
Qualifications & Competencies
• The successful candidate will have a minimum of a Certificate of Completion from a Technical or Trade School.
• Mining application experience and background preferred but not required.
• Must have basic computer skills and be able to use Microsoft Office Suite.
• Strong time management skills and organization skills.
• Safety-minded (safety must be a priority).
• Electrical and mechanical troubleshooting skills.
• Excellent communication skills.
• Quality minded, resourceful, and dependable.
Working Conditions
• Candidates will be required to work underground daily.
• Occasional travel and ability to work various shifts as required by customer.
• While performing the duties of this job, the employee is regularly exposed to work near large moving machinery.
• Customer operations may contain airborne particles and allergens.
• The employee can be at risk of electrical shock.
• Matrix employees are furnished and required to wear safety gear such as hard hats, steel toe shoes, reflective clothing, earplugs, and safety glasses.
Benefits
Physical Requirements
• Ability to lift 50lbs; stand for long periods; stoop, squat, kneel, twist, and lay down in the course of equipment repairs.
• Specific vision abilities required include close vision, distance vision, depth perceptions and ability to adjust focus.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full Time
$43k-56k (estimate)
10/22/2023
06/23/2024
matrixdesigngroup.com
PUEBLO, CO
<25
1999
DALE GORALCZYK
$5M - $10M
Top engineering, planning and consulting firm providing program management, infrastructure master planning and design, Base Realignment and Closure (BRAC) consulting services, land development services, transportation planning and design, water resources, environmental engineering and remediation, landscape architecture and urban design, structural engineering, geographic information services, survey, and construction management for public and private clients across the U.S.
The job skills required for Field Services Technician include Field Service, Customer Service, Installation, Troubleshooting, Technical Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Services Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Services Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Services Technician positions, which can be used as a reference in future career path planning. As a Field Services Technician, it can be promoted into senior positions as a Shop Service Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Services Technician. You can explore the career advancement for a Field Services Technician below and select your interested title to get hiring information.
If you are interested in becoming a Field Services Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Services Technician for your reference.
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