VMI TECHNICIAN

POSITION RESPONSIBILITIES:

1. Adhere to all of Matheson safety policies, including those related to driving a MATHESON vehicle (e.g. following the Smith System, etc.), keeping up-to-date on MATHESON's Safety trainings, and participation in daily Tool Box Talks.
2. Visit VMI customers on a regular basis, delivering and loading inventory into vending machine(s) or parts cabinet(s).
3. At a customer site(s), take the orders for the next delivery based on minimum/maximum quantities that are predetermined for each customer.
4. Communicate orders to Site office for processing.
5. Take cylinder gas orders at customer sites where needed, and communicate to the with the applicable sites and personnel so that orders can be placed and fulfilled
6. Establish personal relationships with customers and end-users. Assist customers with any special orders they may have or return issues
7. Work with the Site Manager (SM), Outside Sales Rep (OSR) and Inside Sales Rep (ISR), and VMI Customer Service Representative to ensure that each customer's Min/Max quantities make sense and are updated periodically as the business needs change.
8. Fulfill and plan deliveries to ensure uninterrupted supply of product to customer
9. Work with the Site Manager and VMI Customer Service Rep to ensure the applicable site inventory is organized and up to the right stocking levels to be able to reliably service the customers
10. Maintain good housekeeping at customer sites, applicable site and in the MATHESON VMI vehicle
11. Responsible for identifying problematic issues that if not addressed would result in an unsatisfied customer, notifying the right person or function promptly to ensure customer satisfaction and then following up to ensure resolution
12. Maintain order sheets on computer by deleting and adding lines as necessary.

Perform other duties as needed, including being part of the operations and sales team, that may mean additional duties that contribute to the overall success of the business. For example, driving a forklift (training provided) to load trucks, etc.
Skills and Requirements

• Awareness of Safety and the ability to adhere to safety practices even when "no one is looking" and be part of building a culture of safety
• Provide excellent internal and external Customer Service
• Computer Skills - ability to navigate and learn MATHESON's Ordering system (some training will be provided
• Able to Plan and Organize the warehouse and an ordering / reordering system
• Present a professional business image as the "face" of MATHESON to the customer when needed
• Ability to Communicate externally with customers and internally with the MATHESON Site
• Team Work - understands being part of a team means the needs of the team come firs
• Able to take Coaching as a way of improvement of skills and practices over time
• Ability to follow-up on time-sensitive issues at a customer site or at the MATHESON Site
• Valid driver's license
• Ability to pick up 50 lbs
• Ability to work independently and in a timely manner
• Ability to work well with others and work for the greater good of the business

Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability