JOB DESCRIPTION

Serving as the primary point-of-contact for all service and repair matters, the Commercial Service Advisor's core responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service level, and set/manage expectations on the part of the customer and the technicians in terms of service delivery. The ideal Commercial Service Advisor has an unrestricted driver's license, clean driving record, a strong mechanical aptitude, experience in the commercial trucking industry preferred but not required, and has a strong customer service performance record.

RESPONSIBILITIES

• Meets and greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Ensures appropriate parts inventory is maintained
• Promotes a 'white-glove' environment to showcase the repair facility
• Takes 'ownership' and accepts accountability for delivering outstanding service levels
• QUALIFICATIONS
• Excellent telephone skills
• Strong computer and Internet skills (multiple platforms)
• CDK Global DMS experience highly preferred
• An impressive work-ethic
• Neat, clean, and professional appearance
• Self-motivation and the ability to work in a team environment
• Unrestricted driver's license and clean driving record
• Genuinely helpful attitude and friendly demeanor
• Professional appearance and confident phone voice/skills
• Verifiable customer service performance record and/or training required

ABOUT US

Established in 1922, Matheny Motor Truck Companyis a family owned business with deep roots in commercial transportation products. Matheny Motors has expanded over the years and now has locations in: Louisville, KY; Marietta, Ohio; Norfolk and Woodbridge, Virginia; Hagerstown, Maryland; Florida; Tennessee; Mineral Wells, Beckley, Lost Creek, Nitro, St. Marys, Kenova and the corporate office in Parkersburg, West Virginia. We have also enhanced our product lines and industry relations to include automobile, truck, bus, wrecker and trailers. We represent some of the best products in the industry.

The Matheny Motor Truck Companynow has third and fourth generation owners involved in daily operations and has over 300 full time workers, who are involved in all aspects of commercial transportation sales, service, parts and repair.

Matheny Motorshas an outstanding reputation for excellent customer service and is currently looking for qualified individuals who share our high customer service standards. We realize that our highly-trained and experienced team of specialists are our best asset and make Matheny Motors a great place to work and to further develop your career. So if you are interested in working in a dynamic, worker friendly, and customer focused work environment then we encourage you to continue with this online job application.

Matheny Motors is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Work Location: In person