ABOUT US

Established in 1922, Matheny Motor Truck Company is a family owned business with deep roots in commercial transportation products. Matheny Motors has expanded over the years and now has locations in: Louisville, KY; Marietta, Ohio; Norfolk and Woodbridge, Virginia; Hagerstown, Maryland; Florida; Tennessee; Mineral Wells, Beckley, Lost Creek, Nitro, St. Marys, Kenova and the corporate office in Parkersburg, West Virginia. We have also enhanced our product lines and industry relations to include automobile, truck, bus, wrecker and trailers. We represent some of the best products in the industry.

The Matheny Motor Truck Company now has third and fourth generation owners involved in daily operations and has over 300 full time workers, who are involved in all aspects of commercial transportation sales, service, parts and repair.

Matheny Motors has an outstanding reputation for excellent customer service and is currently looking for qualified individuals who share our high customer service standards. We realize that our highly-trained and experienced team of specialists are our best asset and make Matheny Motors a great place to work and to further develop your career. So if you are interested in working in a dynamic, worker friendly, and customer focused work environment then we encourage you to continue with this online job application.

Matheny Motors is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

JOB DESCRIPTION
The Collison Center Estimator leads customers through the process of getting their vehicle repaired after an accident. The Estimator acts as the liaison between the customer, insurance company and parts vendors to ensure the repair process goes smoothly and is completed correctly.

When someone takes their car in for a repair after an accident, the collision estimator is often the first person they will come in contact with. The estimator will analyze the car, talk through the damage with the customer and will differentiate between the damage done to the car in the accident and prior condition of the vehicle.

The ideal Body Shop Estimator acknowledges that when customers come in with their damaged vehicle, it’s one of their worst days. This requires estimators to have empathy and strong communication skills as they work with the customer one-on-one to get them through a tough situation. It’s the Estimator’s role to be the voice of the company and demonstrate exceptional customer service skills every step of the way.

RESPONSIBILITIES

• Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
• Evaluate necessity and cost of repairs using CCC One software and other tools as necessary
• Collect insurance estimates after reviewing damage
• Meet with customers to discuss damages, repair process, timeline and costs
• Create accurate estimates that detail repair and labor costs
• Place work orders detailing part replacements and repairs and enter into work management system
• Maintain communication with customer and be available to answer questions throughout the repair process
• Keep record of repair details and complete necessary paperwork
• Effectively manage multiple repairs simultaneously
• Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard
• Complete final paperwork and payment with customer
• Provide exceptional customer service at all times and create ongoing relationships with customers
• Help ensure daily clean-up of all body shop areas
• Performs other duties as assigned

QUALIFICATIONS

• High School Diploma or GED
• Post-secondary education or coursework desired
• One to two years’ experience in the automotive body shop or related industry
• CCC One system experience preferred
• Automotive certification or designation desired
• Strong verbal and written communication skills
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Neat, clean, and professional appearance
• Unrestricted driver's license and clean driving record
• An impressive work-ethic

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Work Location: In person