FUNCTIONS

• Responsible for member marketing of the credit union and knowledge of all services offered to a degree that will enable answering questions, or referring member for specific services.
• Responsible for providing in-depth systems analysis and leadership on projects of complex difficulty.
• Liaison between stakeholders, end-users, technical staff, and product testers to gather data for business process improvements, documentation, data flow diagrams and project requirements.
• Assist in the facilitation of meetings for gathering and creation of clear and actionable business requirements, current business process definitions, and business process improvements.
• Data analysis of large datasets to help develop dashboards, data reports, and documentation of business challenges.
• Responsible for operational testing of business process flows, documentation, user stories and use cases; proofreading and web design testing, producing products that conform to company documentation, quality, and pre-defined standards.
• Responsible for preparing detailed systems specifications, process/data flow charts, and logic diagrams from which programs will be written.
• Assist in the creation of detailed test scripts and perform testing and validation for complex projects.
• Assist with requests on enterprise-wide projects including workflow breakdowns, milestone definition, and project task management.
• Interfaces with users to resolve all issues related to data flow diagrams and business process flow documentation.
• Provide the Information Services Applications Manager with reports accounting for time spent on projects assigned.
• Assists the Information Services Applications Manager as needed.

REQUIRED SKILLS/ABILITIES

• Requires exceptional interpersonal skills to establish and maintain positive working relationships
• Ability to communicate effectively both verbally and in writing with people of all levels of education and experience
• Ability to understand and analyze projects of all levels of complexity and translate that understanding into documentation suitable for non-technical staff.
• Ability to gather data and use reference materials to recommend solutions to end user problems.
• Exceptional ability to grasp long-term organizational goals and ability to discern and prioritize both short-term and long-term project tasks to meet those objectives
• Exceptional understanding of business process analysis principles and concepts
• Exceptional application testing and QA knowledge and abilities
• Strong understanding of project management principles
• Understanding of relational database principles and concepts
• Exceptional critical thinking, problem solving, and reasoning skills
• Strong knowledge of the financial industry.
• Ability to follow direction and lead others in relation to assigned projects

PREREQUISITES FOR THE POSITION

• Education: Bachelor degree preferred.
• Minimum Experience: 3-5 years comparable working experience in documentation of systems, technical writing, and project management or 7 years of comparable and progressively responsible work experience. Experience working in the financial industry and knowledge of Symitar systems or other credit union data processing software is highly desirable.
• Personal Characteristics and Skills: Must be of the highest integrity and with personal habits above reproach. A positive attitude and teamwork mentality is essential. Must practice confidentiality. Must be a mature person with sound judgment. Must have a high degree of self- motivation, organizational skills, and be able to work independently with the ability to make sound decisions. Must be able to take directions and seek the council of supervisor as necessary.
• Technical Skills: Programming languages: HTML, JavaScript, and XML desired. Programming Tools: MS Visio, Adobe Photoshop, or Symitar integrated Report Generator software desired.

• Working Conditions: Continuous alertness, precision, and concentration to ensure accuracy. Continuous alertness of surroundings for security purposes. May require performing basic numeric calculations, as well as writing, reading, comparing and analyzing. Exposed to potentially hazardous conditions, i.e., robbery. This position may require extended or irregular hours. Continuous standing and/or sitting for long periods of time when performing duties related to this position. Occasional bending, squatting or kneeling. Occasional reaching above shoulder level to reach supplies overhead. Continuous speaking and hearing for interactions with members and co- workers.

Job Type: Full-time

Pay: From $64,978.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 3 years

Schedule:

• Monday to Friday

Experience:

• SQL: 1 year (Preferred)

Work Location: In person