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Qualifications
EducationHigh school diploma or the equivalent.
LicensesDriver's License
OtherAbility to read and comprehend instructions and information.
Professional personal appearance.
Ability to multi task.
Excellent communication, typing, and computer skills.
Ability to meet the company's production and quality standards.
Spanish speaking / Bi-lingual is a plus but not mandatory
Physical Requirements
SurroundingsSpend some time time outdoors in the weather and elements.
Spend majority of the time indoors in air-conditioned areas.
Sittingon a regular basis
Standingon a semi regular basis
Walkingon a regular basis
Bending, twisting, and/or stoopingon a semi regular basis
Kneeling and/or Squattinginfrequently
Lifting25 lbs to 50 lbs
infrequently
Reaching and/or lifting overheadinfrequently
Climbingstairs
Repetitive hand/finger movementon a regular basis
Grasping/grabbing with handsinfrequently
Pushing and Pullinginfrequently
Expectations
Duties
As a Customer Care Specialist / Receptionist Representative, you will be directly assisting our guests, be responsible for guest connections with the correct departments and people via the internet, phone, and visits to the dealership. Outstanding customer service skills and forward thinking are required.
What you will do:
Requirements
As an Automotive BDC Representative, you must embody Mataga's stellar community reputation of honesty, integrity, and superior customer service. Enthusiastic individuals who enjoy working in a fast-paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.
BDC Representatives need:
General Expectations
Devote himself/herself to ensuring satisfaction to customers.
Determine management, production, and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state, and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend, and holiday work hours as required.
Job-Specific Expectations
Be directly responsible for selling vehicles at dealership gross profit, volume, and customer satisfaction standards, as set at the sole discretion of the dealership.
Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
Utilize floor time effectively in meeting the customer's needs and soliciting sales.
Determine each customer’s vehicle needs by asking questions and listening.
Demonstrate and test drive vehicles.
Verify that customers are qualified for their wants, needs, and ability to buy.
Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers. Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Understand the terminology of the automobile business and keep abreast of technology changes in the product.
Perform pre-delivery inspection and road test before delivery to the customer.
Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicle’s operating features, warranty, and paperwork, and it lays the foundation for customer loyalty.
Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership. Understand equity and values, and be able to explain depreciation to the customer.
Conduct telephone transactions courteously and promptly.
Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
Move and arrange display vehicles in the showroom and on the lot as directed by management.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Know and understand the federal, state, and local laws which govern retail auto sales
Attend pertinent training and stay current with sales department concerns and sales techniques.
Attend sales meetings.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc...).
Full Time
$45k-57k (estimate)
08/23/2023
06/13/2024