Mastip is a company with a strong foundation, close customer relationships, a strong sense of community and unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

We have a great team and great expectations. If you believe in an open and honest culture, have a great work ethic, have integrity in everything you do, support mutual respect, take responsibility for your actions and embrace change and continuous improvement – then we want you to join the Mastip team!

As we look toward the future and our continued growth, which includes larger and more complex engagements as well as international expansion, developing a world-class sales and customer service capability is vital to the next stage of our success. In support of this, we are seeking a Logistics-Sales Coordinator to join as a key member of our Team.

Here are some of the qualifications, skills and experience required in this role:

• Proven experience in customer service/sales environment, ideally in manufacturing industry
• Working knowledge of international and local airfreight and shipping
• Some experience in Accounting functions.
• Sales order entry and inventory processing system experience
• Sound knowledge and experience with an ERP system
• Excellent listening, negotiating and communication skills
• Personal organization and prioritizing, good time management skills, and the ability to stay on top of a demanding work load.

Here are some of the role functions required:

• To provide customer service support to Mastip customers resulting in growing sales
• Answer phone calls from customers and direct to the correct personnel if needed.
• To resolve issues and handle complaints promptly
• Willingness to cross train in the Sales Support/Administrative Assistant role for back up needs.
• To ensure shipments are set up correctly and done promptly to meet customer due dates.
• Order and receive inventory product and maintain inventory accuracy for orders.
• To ensure all documentation is correctly formatted and presented to facilitate smooth delivery of orders.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person