Overview

Position Overview

The Resort Unit Care Technician is responsible for assisting and supporting the Supervisors and Housekeepers in meeting quality and timeliness standards. A Resort Unit Care Technician must ensure he or she follows the company mission statement and values.

Our Values: Every associate must demonstrate our values of: 

• Integrity – We never compromise on our word. We act with transparency – we are a trusted partner. 
• Pride – We are proud of our people and they are proud to work for MasterCorp. 
• Quality – We do things the right way and strive to continuously improve every day. 
• Dependability – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us. 
• Respect – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

Competencies Required

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage – Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

Experience and Education Requirements

• High School diploma or equivalent.

Other Qualifications

• A passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Hands on approach.
• Work irregular hours.
• Ability to make decisions.
• Planning and scheduling capabilities.
• Ability to read, write and do basic math.
• Use of long term and short-term memory.

Travel Requirements

• Rarely

Work Environment

• This job operates in both a professional office environment routinely using standard office equipment such as computers, phone, copiers faxes, and filing cabinets. This position will also work in an operations environment with odors and/or dust as well as cleaning and laundry chemicals.

Physical Demands

Frequency

Lifting up to 75 pounds

Frequent

Pushing/Pulling up to 75 pounds

Frequent

Bending and stooping

Frequent

Sitting

Occasional

Walking

Frequent

Climbing of stairs/ladders

Frequent

Standing

Frequent

Talking

Frequent

Hearing

Frequent

Reaching

Frequent

Use of hands to finger, handle, grasp or feel

Frequent

The Resort Unit Care Technician is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

Qualifications

• Experience and Education Requirements

  • High School diploma or equivalent.

  Other Qualifications

  • A passion for cleanliness.
  • Demonstrated motivational skills.
  • Strong work ethic.
  • Hands on approach.
  • Work irregular hours.
  • Ability to make decisions.
  • Planning and scheduling capabilities.
  • Ability to read, write and do basic math.
  • Use of long term and short-term memory.

Essential Functions

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Maintain a high standard of excellence.
• Stock and maintain cleanliness and organization of storage closets.
• Assist in stripping units of soiled linens as directed.
• Remove soiled linens and trash from units.
• Make linen and supply bags as directed.
• Deliver linen and supply bags to units.
• Walk all assigned buildings or floors to ensure all are free of linen, trash or equipment.
• Report unit maintenance issues as per company procedure.
• Report lost and found items to Executive Housekeeper.
• Move furniture as directed.
• Operate company vehicle and ensure maintenance is performed as necessary.
• Ensure a safe working environment at each site and office.
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
• Maintain a sense of urgency so that units are turned on time.
• Personal timeliness. Be prompt with all assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Assist in linen inventories and supplies as directed.
• Assist in solving guest complaints promptly.
• Create strong, positive customer relations.
• Willing and able to assist resort guests and owners.
• Make guest deliveries as directed.
• Knowledgeable of the resort.