Overview

The Account Management Administrator supports the Shared Services on the Billing area, by performing duties necessary for the accurate billing calculations and process. The position oversees the task of sending invoices to customers and monitoring outstanding balances to ensure each account is billed accordingly. This includes working directly with customer billing portals and customer requests. Additionally, this person will assist the accounting team with various reconciliations and projects as needed throughout the month.

Qualifications

EXPERIENCE AND EDUCATION

• High School Diploma or equivalent combination of education and work experience.
• Minimum experience requirement is 18 months of full-time work experience directly related in to accounting position preferably in billing.

OTHER QUALIFICATIONS

• Ability to read, analyze and interpret general business communications, professional journals, technical procedures, or governmental regulations as they pertain to accounting and our industry.
• Effectively present information and respond to questions from employees and customers.
• Use good judgment with resolution of typical day-to-day collections issues.
• Correctly interpret instructions both written and verbal.
• Demonstrate effective use of Microsoft Excel/Word.
• Ability to meet deadlines.
• Inherent or learned ability to gain respect and cooperation from employees and customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Generate bills and invoices specific to customers’ accounts including working with customer billing portals.
• Collaborate with customers to resolve billing errors and inconsistencies.
• Manage credit memos and communicate to appropriate staff (operations/Finance)
• Review and tracking customer monthly statements.
• Initiate and follow through on calls to customers for invoice payments.
• Create necessary and accurate reports for operations staff (i.e., “partials”)
• Render reports, business correspondence, and procedures
• Utilize accounting software to process billing.