52 insurance call center customer service manager Jobs in dallas, tx
Realm Health is Hiring a Call Center Customer Service Representative Near Dallas, TX
Job Description
About The Role
Are you an experienced Customer Service professional who strives to make a difference? Do you have prior insurance call center experience? Realm Health is currently recruiting for a dedicated Customer Service Specialist to join our growing Member Services Department. Our Customer Service Specialists are a critical part of our team. Customer Service Specialists assist members and providers with member insurance benefit programs such as medical, dental, vision, life, and indemnity plans. This position is a full-time, hourly role that is based onsite at our Dallas corporate office.
What You'll Do
- Connecting: Handle inbound and outbound calls from members and providers, addressing insurance benefit inquiries professionally and accurately.
- Empathizing: Utilize your strong communication and customer service skills to communicate effectively with a diverse range of people, ensuring their needs are met.
- Solving: Draw upon your insurance expertise to resolve queries related to medical, dental, vision, and indemnity plans.
- Thriving: Apply critical thinking and problem-solving skills to ensure high customer satisfaction.
Qualifications
- 3-4 years of proven experience as a Customer Service Specialist within a call center environment.
- 2-3 years of relevant insurance experience, specifically medical, dental, vision, and indemnity plans.
- Bilingual in Spanish preferred
- Mastery of essential skills such as customer service, problem-solving, and critical thinking
- High school diploma or equivalent
Company Description
Job Summary
Full Time
$34k-43k (estimate)
06/14/2024
06/30/2024
realmhealth.com
Dallas, TX
<25
Insurance
Related Companies
The following is the career advancement route for Call Center Customer Service Representative positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Representative. You can explore the career advancement for a Call Center Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Customer Service Representative job description and responsibilities
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
02/26/2022: Pierre, SD
They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
04/02/2022: Lima, OH
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
01/07/2022: Saginaw, MI
Good call center agents often stand out from the crowd by being able to tailor the experience to specific customers.
04/02/2022: Topeka, KS
Mental health techs must be flexible, adaptable, and able to think quickly.
01/16/2022: Duluth, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Customer Service Representative jobs
Mental disorders also affect children, the elderly and are a major problem for the homeless population.
04/02/2022: Lima, OH
Mental health technicians are at the forefront of a rewarding field.
03/03/2022: Battle Creek, MI
Some states require licensing for mental health technicians, so check with state requirements before choosing an educational program.
01/25/2022: Durham, NC
They may also be called psychiatric techs, mental health aides, or psychiatric aides.
01/15/2022: Fargo, ND
Ability to meet established customer service requirements.
02/09/2022: Rock Island, IL
Step 3: View the best colleges and universities for Call Center Customer Service Representative.
