Overview

The Field Operations Coordinator is responsible for performing a variety of tasks to support the Franchise Support Center’s assessment of franchisees’ performance of brand standards including utilizing internal tools and resources. The Field Operations Coordinator will also be responsible for communicating effectively with other members of the Franchise Support Center to support franchisees’ adoption and performance of Massage Envy brand standards.

Essential Functions

• Develop strong knowledge base of all brand standards in addition to other Franchise Support Center programs, promotions, strategies, and initiatives.
• Develop strong knowledge base of tools and resources used to help assess Franchisees’ performance of brand standards including the SPCR.
• Promote adoption of Massage Envy brand standards by franchisees.
• Utilize tools and resources to help assess Franchisees’ performance of brand standards.
• Provide strong communication with Franchise Business Consultants and other members of the Franchise Support Center regarding franchisees’ performance of brand standards and participation in other Franchised Support Center programs, promotions, strategies, and initiatives.
• Assist with educating franchisees about rollouts through tracking ordering, facilitating updates, scheduling, etc.
• Perform various administrative duties including researching and managing data collection and summaries related to Franchisee adoption of brand standards and other Franchised Support Center programs, strategies, and initiatives.
• Observe, review, and analyze relevant processes to identify inefficiencies and areas where improvements could be made.
• Support the Field Operations Manager as
• Meet weekly with Field Operations Manager to supply timely market progress updates and review business priorities.
• Participate in weekly field team calls.
• Collaborate with internal partners to streamline tasks before implementation to the field organization and franchisees.
• Perform other related duties, tasks and responsibilities as required, assigned, and

Education, Experience, and Skills Required

• College degree (Preferred) or equivalent experience.
• 3 years of relevant operations experience in a demanding support
• Highly organized with a strong attention to detail. Action-oriented. Known for timely follow-up and taking initiative.
• Ability to manage time effectively, handle multiple projects concurrently, and respond to rapidly changing priorities and timelines.
• Analytical ability to break down work into process steps; anticipates and adjusts for problems and
• Excellent interpersonal, oral, and written communication
• Proficient in MS applications including Word, Excel, PowerPoint, and Advanced skills in Microsoft Excel desired.
• Must be willing to work 1-3 evenings per month as
• Strong multi-tasking skills.
• Ability to work well under pressure.

Massage Envy Franchise LLC Benefits 

This is a Hybrid position. Monday and Tuesday in office is mandatory. You choose your 3rd day.

In addition to a great work environment, Massage Envy Franchise LLC offers Medical, Dental and Vision Benefits. Paid Life Insurance and 401K, Generous Paid Holidays, vacation, and sick time. At Massage Envy Franchise, LLC, we believe in helping people feel their best through total body care—a mission that touches everyone. And we know that investing in uniquely talented, fiercely passionate people is the key to achieving it. We work hard, we have fun, which is a key part of helping employees feel their best!

Massage Envy Franchising, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. 

Telecommute

Remote Type