Reporting to the Training & Staff Development Manager, Central Sterile Processing & Supply (CSPS) and within established hospital and departmental policies, the Supervisor, Training & Staff Development oversees, supervise and coordinates the daily training activities to support the work functions of the CSPS department, including; critical and semi-critical device reprocessing activities, customer service, inventory and supply management functions, and ensuring practices align with established policies and procedures. Responsible for ensuring patient safety through active management and education of infection control processes, sterility assurance, and equipment/ instrumentation availability, and maintaining an expert level of supply functions.This role routinely collaborates with all role groups within CSPS to support the comprehensive training needs of the department.

• Demonstrates leadership skills by consistently using problem solving and conflict management skills.

*Identifies and utilizes appropriate channels for problem solving, able to escalate concerns through department leadership structure to ensure results are achieved.

*Evaluates the effectiveness and implications of one's own decisions and takes responsibility and ownership for any problems.

*Demonstrate flexibility in response to change.

*Effectively prioritizes workload; appropriately delegates and supervise; recognizes employee accomplishments and celebrates successes.

*Consistently applies standards and fosters a work environment in which employees are supported and productive.

*Promotes and supports the team approach to departmental functions, coordinates efforts and activities with other department supervisors to maximize results.

*Interacts appropriately with identified customer groups.

*Articulates a clear vision for areas of direct responsibility.

*Perform Managerial duties during the Manager/designate absence. If necessary, provides coverage to other shifts, i.e., sick calls, vacations.

• Provides direct supervision and support to Staff Development Coordinators within the work unit.

*Examines and assesses staff performance related to quality and efficiency.

*Ensures compliance with work instructions, regulatory requirements, and established policies and procedures across all functions.

*Assists with training demonstrations, competency testing and employee performance evaluations.

*Demonstrates knowledge of processes by actively performing daily departmental functions when necessary.

*Creates and oversees training demonstrations, competency testing and employee performance evaluations.

*Responsible for creating daily work assignments for the Staff Development Coordinator team, continually reassess production capacity and adjusts as needed.

*Provides guidance to manager on vacation approvals.

*Demonstrates support for the management team when assigned to various projects.

*Maintains appropriate level of professionalism and decorum among staff members.

*Designs and implements all aspects of the training and orientation for all department employees

*Evaluates new hires and trainees' work performance and makes recommendations to management.

*Identifies specific skill sets in need of development departmentwide, develops appropriate action plan.

*Educates staff to new evidence-based technologies, changes in policies and procedures and evaluated the effectiveness of such innovations.

*Coordinates Competency Program, Orientation, In-Service Programs and maintains all department employee training records.

• Demonstrates expertise of Materials Management.

*Assists with inventories as needed and initiates in-house or outside orders in accordance with established par levels, whenever needed.

*Demonstrates knowledge of inventory control practices through stock rotation and removal of expired items from inventory.

*Participates in consolidation and standardization of supplies and equipment for the department.

• Provides operational support to the Peri-Operative Team, inpatient floors, outpatient clinics and serves as front line liaison between all departments as related to daily operations.

*Collaborates with the Customer service team to ensure products are available for use.

*Communicates all relevant information regarding supplies to key stake holders including but not limited to product availability, back orders, and substitutions.

• Performs all duties in accordance with departmental, organizational, and national standards.

*Maintains proper documentation in accordance with the regulatory agencies and departmental protocols.

*Demonstrates knowledge and proficiency in all functions and tasks of the CSPS Department.

• Demonstrates considerable written and verbal communication skills in English as an essential function of the job.

*Communicates effectively; verbal and written in English.

*Accepts and transmits messages effectively in English.

*Practices and promotes telephone etiquette as an essential job function.

• Supports the departments training and staff development program.

*Participates in the development of department in-services as appropriate.

• Performs all other duties as assigned.

*Strong work ethic and flexibility are essential.

*Must be able to work independently.

*Must have basic computer skills; including Microsoft Office and similar programs.

Required: 3 years of progressive Sterile Processing experience in a peri-operative setting.

Preferred: Experience gained as a Lead SPD Technician, Surgical Scrub Tech, or prior Supervisory experience.

Directly responsible for the activities of up to 10 assigned employees.

*Involves large amounts of time walking and standing.

*Involves large amount of time spent breaking down pallets and moving contents on rolling carts.

*Exposure to the Operating Room environment is a requirement.

*A strict dress code and professional appearing including wearing surgical scrubs is required.

*Must be able to frequently lift up to 40 lbs. stoop, bend, pull, and place and retrieve material.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.