Patient Services Coordinator I

The Patient Services Coordinator II is fundamental in providing the best possible experience for our patients and their families. Responsibilities include:

• Answer and transfer calls, take messages, and book appointments.
• Greets patients and visitors in a courteous, pleasant and approachable manner.
• Check in / check out all patients for assigned departments.
• Collects co-pays and bill payments and generate journal entries.
• Works collaboratively with physicians/Medical Assistants/LPNs to ensure a smooth flow of clients and service delivery.
• Schedules same-day, walk in and future appointments for patients and reschedules appointments as needed.
• Follows HIPAA Guidelines for the management of patient privacy and confidentiality.
• Ensure provider’s schedules are up to date with meeting blocks and time off requests.
• Performs and participates in special projects as directed.
• Checks insurance eligibility for all patients scheduled for the next business day.
• Orders supplies for the department as needed.
• Makes reminder phones calls to patients the day before their appointment.
• Prepare schedules and reports and print necessary medical information for providers.
• Instruct patients, insurance companies, law offices, etc. on the procedure for obtaining copies or transfer of medical records according to HIPAA.

Qualifications:

• High School Diploma or GED required.
• Bilingual in English/Spanish Required

• Excellent organizational and telephone skills.
• Pleasant manner.
• Experience with computer.
• Record keeping knowledge required.
• Must be able to communicate orally and in writing, must be able to document services provided.
• Typing skills helpful.
• Familiarity with medical terminology helpful.