Patient Services Coord. II-Danvers

Under general supervision of the Operations Manager, the Patient Service Coordinator II coordinates the delivery of quality care while enhancing the patient/ customer service experience within the Imaging department. Works with all stakeholders including patients, physicians and clinical staff for conducting imaging order assessments for appropriate exam scheduling/billing. Encounters patients with a friendly demeanor and assists with the check-n process for exam preparation. Effectively communicates appointment status to patients.

Schedule:

• Friday 10a-6:30pm

  Saturday 11a-7:30pm

  Sunday 11a-7:30pm

• Arrives, schedules, re-schedules and cancels patient appointments in the Epic system
• Assists patients for updating hospital registration information
• Follows all safety guidelines/ policies to include correct patient identification, Hand Hygiene, etc.
• Prepares patients with appropriate documentation for imaging exams, including but not limited to the Falls Questionnaire, Patient contact sheet, patient diagnostic results letter, etc.
• Engages management and staff for communicating patient appointment delays
• Assists with activating interpreter services when necessary
• Maintains cleanliness of workspace and general waiting area.
• Alerts management of any environmental issues associated with the general waiting area.
• Assists in the orientation and training of new support staff members.
• Scans appropriate documents in Epic and Magview.
• Utilizes Magview application for modification of patient contact information
• Uploading of patient images into Life Image
• Acts as patient escort/greeter
• Additional duties as required

• Exceptional interpersonal skills and empathy to provide outstanding customer service and deescalate stressful situations when necessary
• Excellent written, communication and organizational skills
• Basic computer skills knowledge required
• Ability to work independently
• Ability to time manage and prioritize tasks

Preferred: customer service experience

Busy outpatient clinical setting.

Minimum Required:

High school diploma, GED or equivalent

Certificate : Please specify

Some college or Associate’s Degree

Bachelor’s Degree

Master’s Degree

Doctoral Degree