We are currently looking for a Customer Service Coordinator and Scheduler in our West Springfield, MA office, for immediate hire.

Responsibilities Include:

· Receive and screen incoming requests for service based company.

· Schedule and coordinate technicians effectively.

· Efficiently multitask, including basic administrative duties.

· Create, Maintain and organize service orders and work logs accurately.

· Exhibit strong interpersonal skills with a focus on customer service.

· The ability to work independently and stay on task.

Requirements:

· Experience in scheduling and/or coordinating preferred but not mandatory.

· Strong phone skills and etiquette.

· Minimum of 1 year experience in a customer service role.

· Proficient in Microsoft Office (Word, Excel).

· Ability to multitask in a fast-paced environment.

· Confident and dependable personality.

Benefits:

Competitive hourly rate

401(k) with company matching.

Comprehensive health insurance.

Paid time off and Holiday pay.

Additional compensation potential.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• West Springfield, MA 01089: Relocate before starting work (Required)

Work Location: In person