About MassArt:

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Job Description:

Under the direction of the Student and Program Manager, the Education Administrator provides essential administrative support for the museum's education department initiatives. As a teaching museum, MAAM educates and inspires the next generation of artists, designers, and museum professionals at MassArt. The Education Administrator ensures a positive and rewarding student experience at MAAM and supports the operation of the Museum's education initiatives.

Grant funded position

Responsibilities

• Work to create and sustain a fun, positive, collaborative, and team-oriented culture and student employment experience.
• Prepare and maintain a weekly student employee schedule, including coordinating student availability, scheduling requests, addressing scheduling issues and conflicts, and scheduling for special events and public programs.
• Coordinate and supervise daily student employee shift rotations.
• Serve as the first point of contact for student employees when on site.
• Support the student employee evaluation process, including facilitating student employee reviews.
• Support the implementation of museum programs and events, both discrete and ongoing, including programs offered in the Barkan Big Ideas Studio. Organize, maintain, and oversee upkeep of the Studio space.
• Support ongoing visitor experience training opportunities for student employees.
• Maintain the Student Recharge Area to create a welcoming and motivational onsite experience for student employees.
• Work closely with other museum staff and assist with the overall daily operations of the department as needed.
• Promote the University's commitment to diversity, collegiality, and service excellence by building effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed, ensuring optimum service to all internal and external partners in response to all requests for service and information, maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Working Conditions

• Flexible scheduling with evening, weekend, and occasional holiday work.
• Availability on Thursdays (preferred) and Sundays (required).
• Office is an open workspace with seated desks.
• Collaborative team environment with frequent group meeting participation.

Physical Effort

• Occasional (10-33%) reaching, pushing, grasping and pulling. Lifting of up to 25 pounds.
• Frequent (34-66%) standing and walking.
• Constant (67-100%) viewing of computer screen and reports, sitting, repetitive motion, talking and hearing.

Requirements:

Experience

• Experience successfully supervising a team.
• Experience developing and maintaining employee schedules.
• Experience in a customer service environment.

Skills

• Time management skills: You manage your time effectively and efficiently and possess the ability to successfully manage the schedules of others.
• Written communication skills: You clearly and succinctly communicate important information via email, messaging, etc and develop strategies to collect important information from employees in a timely fashion.
• Anticipation skills: You anticipate the needs of employees and the needs of the department and take action as necessary. You're proactive rather than reactive.
• Multitasking skills: You possess the ability to multitask and manage multiple projects concurrently in a busy work environment informed by the ebbs and flows of the academic calendar.
• Customer service skills: You foster welcoming and inclusive experiences for museum visitors and excel in a public-facing environment.
• Technological skills: You are proficient with, or are willing to quickly learn, technologies such as Google Suite, Slack, Qualtrics, Homebase scheduling software, and personal computers.
• Ability to physically lift and carry up to 25 lbs.

• Interest in and appreciation of contemporary art preferred.

Additional Information:

Please note MassArt does not provide the following:

• Employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
• E-Verify.
• Reimbursement for travel.

Selected candidates must complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and verification of the Form I9, Immigration Reform and Control Act of 1986. You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please click here

Comprehensive Benefits:
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Please click here to view MassArt Benefits.

MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.

Application Instructions:

Qualified candidates are invited to submit a resume and cover letter.