Assistant Manager - Reservations and Customer Relations

Cape Cod Central Railroad is currently hiring for the role of Assistant Manager - Reservations and Customer Relations. This person will assist in overseeing daily Depot activity, specifically ensuring accuracy in reservations, facilitating special requests, and delivering a positive, high-quality customer experience. This is a critical role at Cape Cod Central Railroad. This is a full-time, non-exempt position primarily in Hyannis, MA, but may require working out of multiple locations including Hyannis, Buzzards Bay and Taunton. We offer opportunities for career growth and advancement within Cape Cod Central Railroad and Mass Coastal Railroad.

Primary Responsibilities Include:

• Ensure accuracy in reservations, facilitating special requests, delivering a positive, high-quality customer experience, and resolving customer issues
• Accurately process nightly deposit
• Oversee Reservations Agents and other Depot Teams when necessary
• Assist in facilitating group sales with tour operators
• Be knowledgeable of train seating details
• Track gift shop inventory and order merchandise as needed
• Answer guest inquiries and questions in a professional and timely manner
• Fill in for Depot Team members when needed – Gift Shop, Snack Bar, Onboarding, etc.
• Note: Must ride trains when assistance is needed
• Position will work out of multiple locations. Primarily Hyannis and Buzzards Bay, and possibly Taunton in the winter.