Template Coordinator, Ambulatory Capacity Management

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

The Ambulatory Capacity Management (ACM) department, as part of Ambulatory Operations & Services, consults with the Ambulatory practices within the Mass General Brigham enterprise, to manage and optimize provider schedules with the goal of helping Ambulatory practices achieve their scheduling access goals. The ACM department’s primary responsibilities include maintaining provider templates, consulting with practices to maintain Epic build and interpreting analytical data into actionable recommendations.

The Template Coordinator Ambulatory Capacity Management, reporting to the ACM Manager will perform a wide range of duties pertaining to building provider’s scheduling templates and will be called upon to perform in-depth analysis of template management workflows and auditing to support the governance of template features in the Ambulatory setting. The Template Coordinator will work closely with other members of the ACM department as well as staff from clinical departments, project managers and data analysts from the Ambulatory Operations and Services departments at Mass General Hospital and Brigham and Women’s Hospital.

Qualifications

• Associates degree or equivalent related experience required.
• Bachelor’s degree (completed or pursuing) in healthcare management, public health, or related field preferred.
• Epic Cadence Certification desirable but not required.

• Must have a minimum of 2 years of relatable experience. A preference for experience working within a healthcare practice/clinic or with Epic cadence or other scheduling systems. Experience managing provider schedules is a plus.

Skills, Abilities and Competencies

• Demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving.
• Direct experience with customer relations, problem solving and conflict management.
• Excellent interpersonal skills required along with experience in working with multi-disciplinary groups.
• Excellent attention to detail.
• Strong analytic and decision-making abilities.
• Proficient to expert level Excel user.
• Knowledgeable and comfortable with Visio.
• Strong communication skills- written, verbal, and listening.
• Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems.
• Proven track record of maintaining the highest standards of performance, quality, credibility, and integrity.

Working Conditions

• Hybrid role with at least 80% of time spent working remotely.
• May be required to travel to any location within the Mass General Brigham enterprise, though most on-site meetings will take place in the Boston metro area.
• Stable, quiet, secure, distraction free, internet stable remote work area is required.
• As projects and priorities dictate, non-standard work hours might be needed

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.