7 Registration Services Representative Jobs in Somerville, MA
Mass General Brigham is Hiring a Registration Services Representative Near Somerville, MA
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Opportunity The Registration Service Representative contributes to a positive hospital experience for patients and families through courteous telephone interactions and interview activities, accurate and expeditious routing, as well as referral to appropriate clinical or financial staff when necessary.
Principal Duties And Responsibilities
- Respects patient confidentiality at all times.
- Carefully performs system searches for all patients.
- Issues a new medical record number when appropriate and coordinates the resolution of duplicate medical record numbers.
- Accurately and comprehensively collects and verifies demographic and financial information from patients and/or their representatives in a sensitive and timely manner.
- Verifies patient insurance coverage with Third Party Payers and determines eligibility by utilizing appropriate technology.
- Provides constructive ideas, suggestions and feedback in a positive manner.
- Works collaboratively with co-workers to effectively resolve issues that impact departmental or hospital operations.
- Performs other duties as assigned.
- High School Diploma.
- Prior healthcare experience preferred.
- Basic computer knowledge and the ability to navigate through multiple screens.
- Prior customer service experience, preferably in a call center environment.
- Error-free spelling/grammar.
- Excellent customer service skills, strong communication, interpersonal and team skills.
- Ability to exercise judgment in dealing with sensitive, confidential information.
- Detail-oriented with the ability to enter information accurately on paper and into the system.
- Ability to handle a high volume of calls and work in a fast-paced environment.
Other LocationsMA-Somerville-MGB Assembly Row
Work LocationsMGB Remote See Posting for Details
JobCustomer Service
OrganizationMass General Brigham
ScheduleFull-time
Standard Hours40
ShiftDay Job
Posted Shift DescriptionRemote M-F Eastern business hours required stale quiet secure remote work station
Employee StatusRegular
Recruiting DepartmentMGB Patient Service Center (PSC)
Job PostingApr 23, 2024
Job Summary
Full Time
Hospital
$40k-50k (estimate)
03/30/2023
06/19/2024
massgeneralbrigham.org
MEDWAY, MA
>50,000
1994
$10B - $50B
Hospital
Related Companies
About Mass General Brigham
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nations ...leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
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