1 Network Technician Job in Chestnut Hill, MA
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Mass General Brigham is Hiring a Network Technician Near Chestnut Hill, MA
Network Technician
- (3280834)As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
General Summary/Overview:
Under the direction of the Manager or Supervisor Desktop Technicians, the Network Technician provides level 2 technical support to MGB Information Systems (IS) departments, medical practices and Massachusetts General Hospital (MGH) end-user community in regards to MGB managed devices. Managed devices include, but are not limited to, desktop workstations, laptops, tablets, monitors, network printers, local printers, label printers, wristband printers, prescription printers, document scanners, barcode scanners and other peripheral devices.
Responsibilities include operational support for production systems, key business applications and desktop resources; MGB eCare environment, printer and workstation inventories and mappings; as well as, software installation, network connectivity testing, troubleshooting, hardware deployment, moves & changes and ticket documentation.
Principal Duties and Responsibilities:
- Provides break/fix technical support for networked and stand-alone MGB managed devices to comply with Service Level Agreement. Prioritizes issues by level of urgency.
- Escalates unresolved issues to appropriate level 3 IS Support Services team.
- Collaborates with other Partners IS support groups as appropriate for support, troubleshooting of hardware, software, cabling, and network infrastructure problems.
- Provides setup and configuration of network devices using standard OS tools, Epic tools, and Partners developed tools. Complies with standard naming conventions and modifies existing equipment settings and environments in accordance with our standards.
- Participates in the execution of large hardware deployment projects or departmental moves.
- Performs scheduled preventative maintenance on desktop and laptop workstations including, reimaging build, data backup and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management.
- Backup and restore primary user data stored on the local hard drive of private devices using data migration software User State Migration Tool (USMT).
- Documents work performed in the work log of Incident tickets and work order Tasks within ServiceNow service management software.
- Uses the MGB values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
- Occasional after hours and weekend work for shift coverage or to perform tasks that cannot be done during business hours.
- Assumes on-call responsibilities on a scheduled rotation.
At the discretion of the Manager or Supervisor, the individual may be required to travel to multiple Ambulatory Clinics in support of projects or provide support when needed. All travel from the 830 Boylston St site will be reimbursed at the MGB standard rate.
- The individual will work the assigned shift and use the MGB time clocks at the start and end of the shift to document the hours worked. The Manager/Supervisor will be notified at least 3 days prior to any planned time off. If the individual needs to be out for sickness or an emergency, they will notify the Manager/Supervisor prior to the shift starting.
Individual will be required to support all areas of the Ambulatory Clinics including locations that require the use of Personal Protection Equipment, PPE. Individual will be trained in its use and will follow all precautions requiring the use of PPE. Before entering any area that requires the use of PPE individual will work with the clinical staff to ensure all policies are adhered to
Ensure that work is carried out within agreed service levels (SLA) and in accordance with MGB and department guidelines and work across a broad range of Technologies via multiple areas of the business to support Incidents, Requests and Projects.
Requires the use of a car, travel to different MGB Clinics and occasional after hours and weekend work.
- One year experience in a Customer Service focused environment, preferably in healthcare.
- Minimum six months experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.
- Ability to frequently lift and carry supplies and hardware weighing up to 25 pounds.
- CompTIA, Microsoft or ITIL certifications are a plus.
- Working knowledge of Windows 7 and Windows 10 Enterprise Operating System
- Skilled knowledge of HP desktops, laptops, tablets, printers and peripheral hardware components
- Functional knowledge of supported software: MS Office 2007, 2010 and 2013 Suite applications, Office365, Outlook, Internet Explorer, Endpoint Protection antivirus software, SCCM and Citrix XenApp for EPIC
- Ability to perform full disk encryption using SafeBoot
- Backup and restore user data using User State Migration Tool (USMT)
- Understanding of Ethernet topologies
- Ability to apply troubleshooting techniques and diagnostic methods
- Must be detail oriented and able to prioritize work requirements in a dynamic multi-site environment
- Excellent interpersonal communication and customer service skills
Individual will reside at 830 Boylston St and respond frequently to off campus BWH sites to support administrative offices, medical practices and affiliates across the greater Boston area..EEO Statement
Job Summary
Full Time
Hospital
$81k-105k (estimate)
03/27/2024
03/29/2024
massgeneralbrigham.org
MEDWAY, MA
>50,000
1994
$10B - $50B
Hospital
Related Companies
About Mass General Brigham
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nations ...leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
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