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Under the direction of the Practice Manager, the Urology Technician II (UT- II) is responsible for assisting the physicians, advanced practice providers, and nurses with management and treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills. The UT- II works with the care team in providing a wide variety of clinical and technical support functions in the delivery of care within the practice. His/her primary role is to assist with outpatient procedures, assure efficient patient flow through the clinic, to maintain a clean, organized, and safe patient care environment and to promote patient satisfaction by interacting with patients in a professional, respectful, and friendly manner. In addition, the UT - II is expected to actively collaborate with the Practice Manager to ensure effective UT efforts across the clinical practice, and to function as a mentor to the UT - I.
General Responsibilities:
Ensures efficient patient flow through the clinic:
Maintains neat, clean, and safe exam rooms and treatment areas:
Ensures:
Patient care areas are clean, organized, and ready for patients
Exam and treatment rooms are properly stocked, equipped, and secured as applicable
All equipment is cleaned after use per office protocol and is in good working order with a current biomedical inspection sticker
Supplies are put away in a timely manner.
Participates in daily operational activities necessary for a safe patient care environment:
Specific Urology Duties:
Principally focus on support of the procedural areas of the Urology ambulatory practice.
With the assistance of a peers, manage up to 50 procedural patients daily.
Develop and maintain an inventory of procedure-specific equipment and supplies to par with inventory status and location communicated to staff, care team, etc.
Monitor procedure schedules 48 and 24 hours prior to procedure dates to ensure proper scheduling of exams. Collaborate with procedure team to resolve any mis-scheduled exams.
Prepare procedure rooms with the necessary supplies, equipment, etc. for each unique procedure.
Maintains systems of care and preventative maintenance of all equipment.
Able to set up Urology procedure suites for varied procedures, including but not limited to cystoscopies, bladder and prostate biopsies, UDS, vasectomies and laser procedures.
Contacts vendor with equipment issues and communicates to staff and care teams in such scenarios. If needed, arranges for alternative testing times and locations for patient care impacted by equipment outages.
Maintains eye wash station and corresponding log sheet.
Prepares Urology procedure suites consistent with procedures scheduled to be performed (e.g. surgical clamps for vasectomy; ultrasound probe for biopsy; flexible cystoscope for cystoscopies).
Prepares for and assists in Urodynamic (UDS) testing procedures, including cystometrogram and uroflowmetry. Proficiently and safely operates UDS equipment.
Efficiently prepares procedure rooms for emergency and unscheduled procedures.
Within procedural support, observes all universal protocols and precautions.
Orders procedural and other supplies for Urology practice.
Understands the reprocessing of all utilized equipment. Cleans urological instruments using proper precautions, sterile technique, and appropriate cleaning agents.
Maintains equipment with support of MGH Bio-Med, vendors & manufacturers
Trouble-shoot equipment maintenance problems and promptly report major issues to the vendor and/or Operations Manager.
Prepares (undress, prep, drape) and properly positions patients for Urological procedures.
Assist Urologists in procedure rooms throughout Urology procedures.
Reinforce instructions to patients regarding appropriate post-procedure care and limitations following ambulatory Urological procedures.
Assist patients in completing various research-related questionnaires and health surveys.
Reviews providers' daily and weekly procedural schedules to plan for staff, space & supply requirements and availabilities.
Collaborates with team & other disciplines to formulate solutions for potential & real problems.
Skills & Competencies Required
Able to multi-task in a busy practice environment and see work through to completion
Accuracy and attention to detail
Strong patients care skills; excellent interpersonal skills
Sound judgment and problem-solving ability
Ability to work independently and as a team player.
Demonstrated knowledge of HIPAA and infection control
Ability to precept new urology technicians
Minimum Required:
High school diploma, GED or equivalent
Medical Assistant Certification
2-4 Years MA experience; Urology experience a plus
BLS Certification
Laser Certification (Must be obtained within six months of hire)
Schedule: Full-time Time of Day: 8:30 am - 5:00 pm Mon-Fri Standard Hours: 40 Shift: Day JobFull Time
Hospital
$42k-50k (estimate)
04/28/2024
06/27/2024
massgeneralbrigham.org
MEDWAY, MA
>50,000
1994
$10B - $50B
Hospital
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nations ...leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
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