Analytics Manager, Population Health Management

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

The Population Health Management (PHM) department at Mass General Brigham aims to deliver health and healthcare for all by translating the evolving needs of the healthcare landscape into innovative solutions to better serve individuals, communities, and organizations.

In the healthcare industry, we are in a time like no other. Experts estimate that healthcare will evolve more in the next few years than it has in the last 50 years. We have seen governments, employers, and families struggle in the face of rising healthcare costs and a fragmented healthcare system. Patients and communities need more convenient, more affordable, and higher quality care.

We are building a team that can reimagine healthcare and design care models that meet the needs of the people we serve. We are bringing a fresh perspective and a unique approach to create impact for the greater good. By bringing together people from various disciplines and ideas from different industries, we’re seeking to address the complex challenges within our healthcare system and leaning forward into a new era of healthcare.

The PHM Analytics team is seeking an experienced Analytics Manager. Reporting to Senior Director of Analytics, the Manager will assume a leadership role to manage and improve strategic planning, population health measurement and reporting. The Analytics Manager will develop and possess in-depth knowledge of financial and value-based contracting models and the ability to identify key drivers of performance variance between the baseline year and the performance year. The Manager will be expected to oversee the production of accurate, quality reports on time and be responsive to inquiries from the senior leadership, department and program leads, and network providers.

This person will work collaboratively with other teams within PHM Analytics, PHM and across other departments on data analysis, knowledge sharing, and project development. The Manager will also work closely with the electronic medical record (eCare) and Enterprise Data Warehouse (EDW) teams to ensure the integrity of clinical and claims data used in all performance reporting.

Principal Duties and Responsibilities

• Manage a team of analysts
• Provide direct oversight and mentorship for staff
• Support the organization’s vision, mission and goals by leading comprehensive approaches to descriptive and comparative data analysis and reporting of value-based performance.
• Direct ongoing validation efforts to ensure data integrity and accuracy for all reporting.
• Work in collaboration with eCare and EDW departments to coordinate analysis and reporting for complex projects and improvement initiatives.
• Manage departmental consulting, analytics & reporting structure to support system priorities, ongoing reporting, and ad hoc local efforts specific to population health.
• Work with stakeholders to understand their business needs, be a thought partner for analytics development, and manage competing priorities
• Employ appropriate methodology and utilize suitable data to conduct exploratory analysis and report prototyping
• Work collaboratively with product managers, technical leads, and scrum masters to ensure timely delivery of analytical and data products
• Mentor analysts for professional and career development
• Perform other duties as required or assigned.

Qualifications

• 5 years of hands-on experience in analytics and reporting in healthcare, preferably for healthcare providers
• Minimum a bachelor’s degree with 4 years of experience in economics, finance, mathematics or business administration strongly preferred.
• A master’s degree in business/health administration, public health, or economics preferred.
• A combination of education and experience may be substituted for requirements

Skills, Abilities and Competencies

• 2 years of people management experience strongly preferred
• 3 years of hands-on experience analyzing clinical (preferably Epic) and/or administrative data (e.g., payer claims data or billing data)
• Proficiency in Microsoft Office Suite required
• Experience with SAS and SQL preferred
• Knowledge of financial modeling and forecasting preferred
• Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
• Excellent organizational skills
• Ability to interpret results and effectively communicate/present findings to non-technical audience.
• Ability to develop and meet deadlines
• Ability to handle sensitive information
• Ability to effectively conduct meetings, both formal and informal
• Ability to work effectively and efficiently independently and as a member of a team
• Self-motivated, resourceful, and able to take initiative
• Attention to details

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