Primary Function:

Under the supervision of the Department Manager, processes consumer loans on a timely and accurate basis and provides a consistently high level of quality service to members and potential members in the lending process. Prepares, analyzes, processes, and documents all required forms and documentation for consumer loan products. Provides member and departmental support for all aspects of consumer loan and consumer loan servicing within the Credit Union. Handles all member transactions with complete discretion and confidentiality.

Essential Duties and Responsibilities:

1. Coordinates with consumer loan applicants in person, by phone and/or electronically and assists member in providing information, answering questions, and completing loan application.
2. Ensures that all members and potential members feel welcomed to the Credit Union and are supported professionally in the process.
3. Requests and reviews all required information and documentation to secure a consumer loan and researches discrepancies.
4. Interviews and originates potential consumer loan applicants for approval and/or denial.
5. Answers questions for members throughout the process. Explains the loan process to include loan options, insurance required on Credit Union loan products, loan policies, interest rates, payoffs, etc.
6. Prepares credit investigation and verification for related applications.
7. Verifies contents and completion of approved loan folders and inputs on the computer system.
8. Maintains a filling system and procedures to monitor that the required documentation is received in a timely manner and maintained appropriately and according to policies and procedures.
9. Closes approved loans; completes all necessary loan documents to close the file; and prepares payroll designation and all other related documents to bring to completion.
10. Processes daily mail payments for consumer loans, when assigned.
11. Informs members of Credit Union products and services, explaining features and benefits; cross-sells products and services when appropriate and within scope of responsibility.
12. Functions as needed to positions within the Loan Origination/Servicing Department as required.
13. Cross-trains and performs all positions within the Loan Department.
14. Responsible to maintain and control lending file folders.
15. Coordinates documentation and maintains up-to-date files.
16. Provides backup support for Lending Reception desk and related department mailings.
17. Attends training sessions upon request.
18. Adheres to the anti-money laundering policy and the Bank Secrecy laws.
19. Assumes other duties as new products, services, or technology are introduced.

Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required.

Knowledge, Skills, and Experience Required:

1. Professional and pleasant interpersonal and communication skills are essential for servicing Credit Union members and projecting a positive image as representative for the Credit Union.
2. Position requires general knowledge of all Credit Union products and services as well as credit procedures.
3. Requires education equivalent to a four-year high school education. Proficiency with computer software applications including Word and system applications is required.
4. Position requires two years of experience in a bank, Credit Union, or mortgage company.
5. Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations.
6. Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest).

Disclaimer:

The above information on this position has been designed to indicate the general nature and level of work performed by employees within its classification. It is not designated to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.