I. POSITION OBJECTIVE
The Restaurant Supervisor is responsible for supporting the overall coordination of front of house operations at Masonic Villages of Burlington of New Jersey. The FOH Supervisor will manage service and coordinate operations in the restaurant, bar, café & catering functions, and events.
Masonic Village at Burlington fully embraces a culture of hospitality. To that end, we include the following hospitality promises in all our job descriptions.
Hospitality Promises
• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask, “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.
II. ESSENTIAL FUNCTIONS
• Supervises the physical appearance of the dining room, restaurant and server stations including table pedestals, chairs, rugs, drapes, flooring tiles, light fixtures, etc.
• Supervises the appearance of dining room tables, including table linens, napkins, silverware, table setup, centerpieces, etc.
• Supervises Dining Room personnel on all shifts; select, staff, schedule, orient/train, and evaluate Dining Room Staff.
• Directs and coordinates set-up & execution of internal and external events throughout the community.
• Assigns specific job and spot checking to ensure standards are met.
• Ensures that all policies and procedures related to safety and health are followed, including but not limited to SDS information, safe work practices, infection control and universal precautions.
• Promotes teamwork within the Food & Beverage department and between other departments to ensure smooth operations and quality service.
Restaurant Supervisor 01/04/2023
JOB/ POSITION DESCRIPTION
• Works closely alongside Food and Beverage leadership team, including the Executive Chef & Culinary team, to ensure the execution of the best possible dining service.
• Assists in development, implementation and maintenance of written dining room service objectives and standards of practice with procedures for implementation.
• Assists in assuring staff education is provided to dining room personnel in accordance with the staff education plan, plus provides on the job training for dining room personnel.
• Inspects equipment to determine repair or maintenance needs and cleanliness.
III. OTHER JOB FUNCTIONS
• Performs specific work duties and responsibilities as assigned by Director. Responsible for cost control measures.
• Maintains acceptable standards of personal hygiene and complies with the department dress code.
• Attends in-service training and education sessions as assigned.
IV. KNOWLEDGE / EXPERIENCE REQUIREMENTS
• A minimum of two years supervisory experience in “front of the house operations” within restaurant, hotel, club or similar institution. Senior living experience is preferred.
• Prefer Post-Secondary Education in hospitality management or dining room operations.
• Excellent Interpersonal and Social Skills in order to work effectively with residents, patients, families, visitors, peers, supervisors, subordinates and other outside contacts.
• Excellent interpersonal and social skills in order to work effectively with residents, patients, families, visitors, peers, supervisors, subordinates and other outside contacts.
• Must be comfortable working with COVID-positive patients.
• Must be fully COVID and flu vaccinated per CDC guidelines and Masonic Village policy.
V. LICENSES/ CERTIFICATIONS
• None