3 Answering Service Operator (Boston, MA) Jobs in Boston, MA
MASCO Services Call Center is Hiring an Answering Service Operator (Boston, MA) Near Boston, MA
Position OverviewWe are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.Work Hours: This is onsiteFirst Shift - Between 7:00am-6:00pm
Swing Shift - Between 10:00am-9:00pmSecond Shift - Between 2:00pm-11:00pm
Overnight Shift - Between 10:00pm-8:00am
**All shifts include working every Saturday or Sunday**Training hours: 10:30 am-7:00pm Responsibilities:
- Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
- Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
- Responding to requests from staff regarding hospital staff after-hours.
- Update databases, schedules and directories.
- Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
- Processing various “Emergency” calls in an accurate and timely manner.
- Responding to all telephone inquiries for patient information, which may include handling confidential information.
- High School Degree or equivalent
- Two or more years of call center experience
- Typing speed of 40 words per minute
- Excellent interpersonal and communication skills
- A clear and professional speaking voice.
- Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
- Ability to work a flexible schedule including rotating weekends and holidays
- Willingness to work in a temporary to regular employment situation
- Bilingual preferred but not required
- Familiarity with medical terminology is a plus.
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include:
- $18-$20 per hour
- Medical, dental, and vision coverage
- FREE offsite parking or Monthly MBTA subsidy
- 2 weeks of vacation per year and 6 floating holidays per year
- Tuition reimbursement/ professional development
- 401(k) plan with generous employer contribution
About UsThe Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.
Please visit msicallcenter.com for more information.
This is a contract to hire position
Job Summary
Full Time
Business Services
$79k-102k (estimate)
04/23/2023
07/10/2024
msicallcenter.com
BOSTON, MA
50 - 100
1976
RICHARD M SHEAY
$5M - $10M
Business Services
Related Companies
About MASCO Services Call Center
MASCO Services Call Center Who We Are The MASCO Services Call Center is an award winning call center established in 1976 to provide hospital call center services to internationally renowned Harvard teaching facilities such as Dana-Farber Cancer Institute, Beth Israel Deaconess Medical Center and Joslin Diabetes Center at Boston. Due to its reputation for quality and excellence in the industry the call center now serves various markets that include medical practices, colleges, community health centers, pharmaceutical and biotech companies, medical device manufacturers and other businesses that... need a quality telephone answering service solution. The call center is a 100% onshore U.S. privately held company that operates 24 hours a day, 7 days a week. What We Do The Call Center offers a full array of medical and business call answering services and solutions that can help you operate your office or organization more efficiently, allowing you more time to spend on your customers. Whether you are a large facility, community health center or small business owner our business solutions will be customized and scaled to your specific requirements. Why MASCO Services Call Center? The hallmark of our success is our highly skilled Call Center team that gives each caller that personalized human touch and our proven success in providing outstanding service to our clients. This is evident by the numerous awards we have received and benchmarking surveys by interdependent firms that measure our quality to other similar call centers. According to one report, the top rated hospital call center in our study was MASCO Services Inc. They stood above the others because of their efficiency in call handling and professionalism.
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The job skills required for Answering Service Operator (Boston, MA) include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be an Answering Service Operator (Boston, MA). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Answering Service Operator (Boston, MA). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Answering Service Operator (Boston, MA) positions, which can be used as a reference in future career path planning. As an Answering Service Operator (Boston, MA), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Answering Service Operator (Boston, MA). You can explore the career advancement for an Answering Service Operator (Boston, MA) below and select your interested title to get hiring information.
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