About us

We are professional and agile.

Our work environment includes:

• Modern office setting
• Food provided

```Job Summary```

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving inquiries and issues, and ensuring customer satisfaction.

```Duties```

- Answer incoming customer calls and respond to customer emails in a timely and professional manner

- Provide accurate information about products, services, and promotions

- Assist customers with placing orders, processing returns, and resolving billing issues

- Utilize effective communication skills to actively listen to customers and identify their needs

- Perform data entry tasks accurately and efficiently

- Collaborate with other team members to ensure seamless customer experiences

- Maintain a high level of product knowledge to effectively address customer inquiries

- Identify opportunities for upselling and cross-selling products or services

-Ability to learn new software for order placement.

```Experience```

- Previous experience in a customer service role is preferred

- Strong verbal and written communication skills in English

- Ability to analyze situations, problem-solve, and make sound decisions

- Proficient in using computer systems and software applications, Microsoft Excel and Word

- Excellent multitasking abilities with the ability to prioritize tasks

-Basic computer skills needed

Training is provided upon hire.

If you are passionate about delivering exceptional customer service, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.

Job Type: Full-time

Pay: $13.64 - $14.54 per hour

Expected hours: 30 – 40 per week

Benefits:

• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Ability to Relocate:

• Batesville, MS 38606: Relocate before starting work (Required)

Work Location: In person