Company DescriptionMaryland Management Company owns and manages more than forty communities with more than 10,000 apartment homes in Maryland and Florida. Established in 1949, Maryland Management is passionate about providing affordable, quality housing, an exceptional customer experience, and contributing to the communities we serve. As an organization, we believe our people are our greatest asset and we are committed to the success and development of each individual on our team.Job DescriptionA leasing consultant is a challenging position that uses both sales and exceptional customer service to make a genuine impact on people’s lives. The leasing consultant serves to connect prospective and current residents of Maryland Management Company’s apartment communities with the Company’s management team. He or she is responsible for helping prospective tenants select a new home by showcasing individual apartments, the property amenities, and our local community. There are three core categories of responsibilities:LeasingConduct tours of the grounds of the community and show apartments to prospective residentsSell the community over the phone/internet to convert leads to on-site toursGreet all individuals that enter the leasing office in a friendly and professional mannerMaintain thorough product knowledge of our property (floor plans, amenities, etc.) and the local communityApply product knowledge to prospective residents’ needs by effectively communicating features and benefitsRepresent the company in a professional manner at all timesCustomer ServiceDevelop and maintain professional relationships with prospective and current residentsAccept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfactionHandle resident calls and in-person concernsRespect boundaries of tenant confidentiality, ensure safety, and uphold both local and Federal Fair Housing LawsAdministrativeAccurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperworkAccept rental paymentsFacilitate the move-in and move-out processGeneral clerical assistance including answering phones, taking messages, filing, etc. QualificationsThis opportunity would suit an individual who is outgoing, enthusiastic and has the desire to exceed the expectations of our current and prospective residents. The ideal candidate will demonstrate the following:SkillsThe ability to close the saleThe ability to prioritize and multitaskThe ability to support and contribute to a team; work well with othersThe ability to work independentlyExcellent telephone etiquetteBasic computer skills and knowledge of the Internet and EmailCompetenciesStrong people skillsEffective oral and written communication abilitiesSuperb organizational skills and attention to detailGood judgment and ability to exercise common sense understandingHonesty and integrityA positive attitude and the ability to smile under all circumstancesAdaptable to accept changes in the work environment, manage competing demands, and handle unexpected events.Must be able to handle stressful, urgent, and diverse situations in a calm and reasonable mannerEnthusiasm and the personal drive to be a self-starterOtherDemonstrate strong professionalism in all facetsDemonstrate ability to diffuse and respond to customer concernsScheduleThis position requires flexibility in scheduling and the ability to work weekends. Due to staffing limitations, the leasing consultant must be able to work one weekend day as part of a five day work week.RequirementsTransportation – Employee must maintain reliable transportation daily, a valid driver’s license, and valid vehicle insurance.Language – Proficiency in the English language, including the ability to read, write, and communicate professionally with others.Education/Experience – A high school diploma, GED, or equivalent experience is required.Additional InformationMaryland Management offers an attractive compensation and benefits package including:Ability to work with experienced professionals in a multi-billion dollar industryInvaluable business, sales, and customer relationship building experienceA performance-based career path, with room for advancementExcellent health benefits package for fulltime employees, including company-paid HMO (PPO health coverage optional)Dental and vision insurance options401k plan with a match contribution Direct depositPaid time off, including vacation and sick leavePaid holidaysEducational reimbursementAnnual awards banquet and other social company functionsAcknowledgment This job description is not all-inclusive and is intended to describe the general nature and work responsibilities of this position. It is subject to change, modification, and addition as deemed necessary by the company. All offers of employment are conditioned upon the applicant passing a drug test and subject to a background check, which are conducted in compliance with any applicable federal, state, or local law.We are proud to be an equal opportunity employer.