Marvel Sewer and Drain is a family-owned business, specializing in residential drain cleaning and trench-less sewer repair in the Twin Cities. Our team is growing and we are looking to hire an additional Customer Service Representative to join our team. We have a "Work hard play hard" mentality and strive to ensure our team health and happiness are a top priority.

Summary: The primary function of a Customer Service Rep (CSR) is to assist and support customers in resolving issues, answering inquiries, and ensuring a positive customer experience.

Core Values:

• Accountable - Own Our Actions and Results
• Genuine - Honest and Forthright
• Collaborative Problem Solver - Together, we overcome

What we offer:

• Paid hands-on training
• Paid time off (80 Hours year 1)
• Paid holidays off (6 Major)
• Company paid Health, Dental, and Vision insurance
• 401k Retirement plan with company contribution
• Quarterly employee engagement company activities (Whirlyball, boating, sporting games, etc...)
• Pinball, Arcade, and Big Buck Hunter in game room!

Job Duties:

• Customer Assistance
• Problem Resolution
• Product & Service Knowledge
• Communication Skills
• Customer Education
• Handling Stressful Situations
• Team Collaboration

Characteristics we look for:

• An honest and open person, especially when things don't go as planned!
• Reliable, hardworking and not afraid to be asked questions you dont have the answer to
• FUN, generally happy and nice- We want positive people who want to grow with us
• Willingness to learn and to help others. A team player.
• An Empathetic, Customer-Focused, mindset.

Job Requirements:

• Valid Driver License
• Speak English
• Technologically Proficient

Job Types: Full-time, Part-time

Pay: $16.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Language:

• English (Required)

Work Location: In person